Daily p.m. disconnections for multiple ISP's

[#1]

Hi John I am full fibre, my ont status leds are lan, pon and power all green.  

Stephen. 

[#2]

I am using my mobile data at the moment 

[#3]

Thanks Stephen. This gets stranger and stranger. I can only assume, as I'm not a network engineer, that there is a fault somewhere outside the fibre network that is causing this, but what it could be is way off my pay grade.

[#4]

I’m back online now after power cycling router and rebooting.  Two restarts has fixed the issue I don’t know how long it will last. 

[#5]

A thought just occurred to me - when you lose the internet, does your machine indicate whether it is connected or not?

[#6]

Hi John when I lose connection the status page in my plus net hub2 indicates not connected or no service and the light on the router is orange. 

[#7]

Thanks Steve. This is really getting beyond my pay grade/understanding. I was wondering if the problem was related to the BT DNS,  but it now appears not to be, but it, whatever it is, is nothing to do with your connection as such, it is somewhere much further upstream

I don't feel it would be a good idea for me to speculate further, as  I am gradually drowning 😉, but I will tag a couple of people with more knowledge.

@MisterW  / @Townman  - either of you got any thoughts?

[#8]

Hi there, sorry to jump in again but my sky router also went down 7::30. I also have the same 3 green lights on my Openreach ONT and I am also in Chesterfield. I disconnected and reconnected 3 times and am now back up.!

[#9]

Hi there I’ve just rebooted my ONT and I am back on line for now.  I am also in Chesterfield I don’t know what is keeping happening here, is Chesterfield exchange the problem?

[#10]

No problem, @Dhj . Please see my reply just above to @M3SNU-Steve  - I have asked more experienced people to have a look at this topic, it is beyond my understanding.

[#11]

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@M3SNU-Steve wrote:

 is Chesterfield exchange the problem?

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Something in that local area certainly is.

[#12]

Thanks @jab1 for all your help, it’s got me stumped. 

[#13]

My connection and service is stable for now 153.2 down 28.5 up. How long this keeps going who knows? 

[#14]

Lets wait and see what the two I tagged have to say - they have greater knowledge/experience than me.

[#15]

Ok John let’s wait and see.  In the meantime thanks for your help and good night I will check in tomorrow evening ok?