Constant issue for years

[#1]

its something that happens at random, i could go a week with no drops but then another week where it drops every day or up to dropping 4 times a day, its not a fixed thing that happens at same time every day so right now no it hasnt dropped in last day or 2 since post but will it drop again? yes i can say with 100% that it will happen again like it has since iv had plusnet, its a on going issue that im 100% sure is the leading up to house since engineer had checked everything inside house already and it still happens.

[#2]

Thanks for getting back to us @Croger

I'm sorry to see you've been having issues with your connection.

From what I can see we haven't arranged an engineer in over 2 years, so I think it'd be worth arranging another visit to take a closer look though it may be best waiting until the problem happens again, as it's unlikely they'll find an issue while your connection's stable and your line's testing OK.

I've attached below a copy of our testing if it helps and also a graph showing your connection over the last 30 days:

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	40.0 Mbps
Upstream Speed	10.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	735.4
Upstream Rate Assessment	Very Good
Downstream Rate Assessment	Very Good
Interference Pattern	Regular Interference Observed Daily
Service Impact	Retrains Observed
Interference Duration Longest Occurrence	From03:45to04:00
Interference Location	Unknown
Interference Observed In Days	0
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream traffic detected
Technology	VDSL
Current 15Min Bin Retrains	0
Last 15Min Bin Retrains	0
DP Type	External
Profile Name	0.128M-40M Downstream, Retransmission Low - 0.128M-10M Upstream, Error Protection Off
Time Stamp	2021-12-01T11:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	39.9 Mbps	40.0 Mbps	39.9 Mbps
Up Stream Line Rate	9.5 Mbps	9.9 Mbps	9.9 Mbps
Up Time	270.0 Sec	900.0 Sec	897.1 Sec
Retrains	0.0	8.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2021-12-14T11:12:30Z	2021-12-14T11:27:30Z
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0