Broadband speed slowdown.
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- Broadband speed slowdown.
Broadband speed slowdown.
15-03-2022 7:25 PM
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Re: Broadband speed slowdown.
15-03-2022 8:11 PM
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@Cj1970 Welcome to the forums. Hopefully, one of the PN Help Team will pick this up - probably tomorrow, but if you provide the details requested below, maybe other Community members can offer suggestions.
For Community members to be able to help, information from these two sites, as screenshots:-
BT Broadband(obscuring your phone number) and BTW Performance Tester - Over a wired (ethernet) connection, please report the 'ADDITIONAL DIAGNOSTICS', and sight of the HELP DESK tab from your Hub would be a start.
It may also be a good idea to report the results of a Quiet Line Test - dial 17070 option 2 from a (preferably corded) phone. After the confirmation of your phone number, there should be total silence apart from the regular 'Quiet Line Test' announcement. Any other noise - report a PHONE fault first.
Re: Broadband speed slowdown.
16-03-2022 10:55 AM
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Hiya @Cj1970, thanks for getting in touch. I'm sorry to hear that you have noticed a drop in your speed over the last year and for the disruption this has caused. I'd like to do what I can to help with this.
I've tested your line today and this does show that your current sync speed is 23.8mb. The test hasn't highlighted what may have caused the drop and no faults are being detected on the tests.
I have logged a fault on your account here: https://www.plus.net/wizard/?p=view_question&id=222839088 , we may need to look at sending an engineer but I would first recommend getting set up in the test socket (https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242) and leaving it connected that way for a few days, to see if that makes any improvement.
Let us know how this goes and we can get this progressed for you
Re: Broadband speed slowdown.
16-03-2022 2:42 PM
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Re: Broadband speed slowdown.
16-03-2022 5:40 PM
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Re: Broadband speed slowdown.
18-03-2022 7:24 AM
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Re: Broadband speed slowdown.
19-03-2022 2:51 PM
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Re: Broadband speed slowdown.
22-03-2022 1:12 PM
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Re: Broadband speed slowdown.
22-03-2022 5:50 PM
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Thanks for getting back to us @Cj1970, I appreciate it.
I can see that our faults team have sent you a replacement router, please can you let us know when you have received it and if there has been any improvement.
In the meantime I have changed your connection profile to try to increase the speed, please can you turn your router off and back on in an hour to see if that helps also.
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