Well it said expected activation 31st December, don't understand what you mean? The date you're given is surely the date it should be.
Ah! well no, this is Openreach/BTwholesale we're talking about !!
When you place an order with an ISP, the system gives the earliest possible 'estimated' date. Once Openreach/BTw have accepted the order they provide a 'confirmed' date which may/or not be later than the initial estimate.
Sound like in your case, the initial estimated date was yesterday, and once accepted , Openreach confirmed the actual date as tomorrow and Plusnet relayed that confirmation to you.
Since its a Full fibre install and you say the property already has it, it SHOULD just be a remote activation. Make sure the ONT is left powered as Openreach will try and test the connection as part of the ordering process. If it fails, then the order will revert to an engineer install which will delay it for some days.
Do you already have the Plusnet router ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
