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80/20 FTTC Trial Closed

paulpicks21
Grafter
Posts: 422
Registered: ‎08-03-2010

Re: 80/20 FTTC Trial Open

Glad to hear a fix is on the way.
I appear to have been unaffected by this problem though. I did see my profile change to 40 one day but someone changed it back for be and even when my profile was at 40 my speeds remained unchanged. Guess I was lucky  Smiley
TerminatorUK
Hooked
Posts: 9
Thanks: 9
Registered: ‎10-05-2012

Re: 80/20 FTTC Trial Open

Hi Adam,
Would you mind checking my profile as well?
I've noticed 40Mbps-type speeds recently so I wonder if I'm affected by the profile issue?
Also, apoligies for not providing feedback since I've been on the trial - just for the record the speeds and stability of the connection have been stella until very recently.
beardybuck
Grafter
Posts: 41
Registered: ‎12-03-2012

Re: 80/20 FTTC Trial Open


Haven't provided feedback in a while as there was nothing to add, after a few initial teething problems. it's been 74/16 all day long..... until now.
Seems I'm in the same boat. Could you have a look please Adam?
DuncanM
Grafter
Posts: 41
Registered: ‎21-02-2012

Re: 80/20 FTTC Trial Open

Please can you swap me back to the 20MB profile as I have swapped back to 40 too.
Thanks
Dev
Rising Star
Posts: 227
Thanks: 6
Fixes: 1
Registered: ‎01-08-2007

Re: 80/20 FTTC Trial Open

Please reset my profile too.
Julie
Grafter
Posts: 791
Registered: ‎28-07-2007

Re: 80/20 FTTC Trial Open

Hi Adam,
It appears that my profile has reverted back again to 40mbs, however my speeds have remained great.
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,884
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: 80/20 FTTC Trial Open

@andun84
@garywood84
@Ash07
@yorkiepudd
@meh
@TerminatorUK
@beardybuck
@DuncanM
@Dev
@Julie
I've just reset your profiles back to "20mb"
Shout up if you need yours resetting too and I'll check back here a little later. We should however have problem 72033 fixed very soon.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
houlton23
Grafter
Posts: 268
Registered: ‎22-05-2011

Re: 80/20 FTTC Trial Open

Me too please Adam Smiley
Alex
garywood84
Rising Star
Posts: 302
Thanks: 10
Registered: ‎30-07-2007

Re: 80/20 FTTC Trial Open

Quote from: _Adam_Walker_
@garywood84
I've just reset your profiles back to "20mb"

Cheers, Adam.
EDIT: Can you close ticket 57927724 please, since it requests this change and I can confirm it has now been reset.
beardybuck
Grafter
Posts: 41
Registered: ‎12-03-2012

Re: 80/20 FTTC Trial Open

Adam, cheers dude.
Peerless service as usual. Plusnet may not the the cheapest, but certainly the best customer service I've experienced in connectivity over the last fifteen years.
Now just get that pesky 120GB limit lifted, or at least doubled, and that would be just great.  Wink
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,884
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: 80/20 FTTC Trial Open

Quote
Can you close ticket 57927724 please

Done
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Cathotel
Grafter
Posts: 129
Registered: ‎05-10-2007

Re: 80/20 FTTC Trial Open

Please can I be taken off the 80/20 trial and have my line reset back to it's original highly stable 40/2 mode?
I have enquired once and asked this twice before - hopefully third time lucky it will happen Smiley
Please !
Regards,
Pete
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,884
Thanks: 883
Fixes: 221
Registered: ‎27-04-2007

Re: 80/20 FTTC Trial Open

@Cathotel
We'd just need you to raise a ticket for that please, don't forget we require 30 days notice to remove you from the trial as per the Ts and Cs.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Julie
Grafter
Posts: 791
Registered: ‎28-07-2007

Re: 80/20 FTTC Trial Open

Quote from: _Adam_Walker_

@Julie
I've just reset your profiles back to "20mb"
Adam

Many Thanks Adam Smiley
scavanagh
Newbie
Posts: 2
Registered: ‎22-06-2010

Re: 80/20 FTTC Trial Open

My profile has reverted to 40mb could you please reset it to 20