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80/20 FTTC Trial Closed

ffox
Pro
Posts: 577
Thanks: 137
Registered: ‎08-06-2011

Re: 80/20 FTTC Trial Open

I had an IP change at 2:09 this morning,  The current line speed is now 40Mbps.  Can you set it back to 20Mbps please?
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,871
Thanks: 882
Fixes: 221
Registered: ‎27-04-2007

Re: 80/20 FTTC Trial Open

Morning all,
@BlastWave - Your profile should be correct now.
@conorandlucy - No problem, just let me know if you need that again.
@tomeccles - Yours too.
@amourr01 - Yours is done.
@yorkiepudd - You too.
@ctech500 - And yours.
@ffox - Ditto.
I'll be back here later.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Julie
Grafter
Posts: 791
Registered: ‎28-07-2007

Re: 80/20 FTTC Trial Open

Hi
I just signed up for the 80/20 trial. and last night a speed test showed i was getting 77 down and 16 up. so i was very impressed.
This morning however, it seems to have dropped back down to 37 down and 16 up.
I was just curious as to why the download speed has reverted back to how it was before i asked to be put on the trial, thanks for any help Smiley
ffox
Pro
Posts: 577
Thanks: 137
Registered: ‎08-06-2011

Re: 80/20 FTTC Trial Open

Quote from: _Adam_Walker_

@BlastWave - Your profile should be correct now.
@ffox - Ditto.

It hasn't worked for me I'm afraid.  I've done a full reboot of modem & router.  BT speedtest says 39.11, Plusnet line speed is still set to 40.
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: 80/20 FTTC Trial Open

Won't rebooting the modem make it highly probable that a new delta is generated which will set it to 40 again?
I'd have thought the most you should do is a disconnect/reconnect of the router only.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: 80/20 FTTC Trial Open

Quote
Won't rebooting the modem make it highly probable that a new delta is generated which will set it to 40 again?

Yep!

Can we ask that if you're having this problem you post in here rather than raising a fault or contacting the support team, this is a trial and one of the terms of the trial was that support was via the forum! Thanks.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
ffox
Pro
Posts: 577
Thanks: 137
Registered: ‎08-06-2011

Re: 80/20 FTTC Trial Open

When I checked the line speed it hadn't changed so I rebooted the router by itself first - that did nothing, so I tried rebooting the modem and router together.
So, what should I do when you reset it?   Please reset it again and I will follow your instructions.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: 80/20 FTTC Trial Open

Done, you shouldn't need to do anything. Within the next 10 minutes you may experience a few seconds downtime and then you'll get the speed change.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Julie
Grafter
Posts: 791
Registered: ‎28-07-2007

Re: 80/20 FTTC Trial Open

Hi
It appears that my profile is back at 40Mbps.  Can you set it back to 20Mbps please?
Thanks very much  Smiley
richards99
Grafter
Posts: 41
Registered: ‎04-03-2012

Re: 80/20 FTTC Trial Open

Back to 40 pn profile and only getting 13 meg now. Please reset and I will not reboot modem this time. Low speed worrying though.
Thanks
Update - every time reset to 20 it then reverts to 40 very quickly. My bt profile is 61 yet I can only achieve about 13 meg download - could this please be investigated. Low speed happens on pn 20 and 40 profiles.
NickGo
Newbie
Posts: 3
Registered: ‎14-07-2012

Re: 80/20 FTTC Trial Open

Hi
can I be set back to 20Mb again as well
thanks
ffox
Pro
Posts: 577
Thanks: 137
Registered: ‎08-06-2011

Re: 80/20 FTTC Trial Open

Chris reset my profile to 20 at noon yesterday.    I'm still on the same IP but this morning it's back up to 40.  I wonder why.  Can I have another reset please?
yorkiepudd
Grafter
Posts: 41
Registered: ‎09-03-2012

Re: 80/20 FTTC Trial Open

Yep, reset yesterday, back on 40Mb AGAIN. What is happening here!!!!!  Angry
jbatt
Grafter
Posts: 28
Registered: ‎31-07-2007

Re: 80/20 FTTC Trial Open

Hi
I've noticed my speed has dropped back down to 40Mb.
Could this be put back up please?
Thanks
James
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: 80/20 FTTC Trial Open

Quote from: yorkiepudd
Yep, reset yesterday, back on 40Mb AGAIN. What is happening here!!!!!  Angry

As we've said previously this will *keep* happening each time we receive a line report for your connection. Please try to remember that this is a trial and therefore some bugs and issues are expected.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.