330 Mbit trial
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330 Mbit trial
08-05-2014 3:51 PM
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how to join the 330 Mbit package trial?
I had 4 months of problems as Dave knows and today my ticket has been closed but without
telling me anything about my upgrade.
cheers
Re: 330 Mbit trial
08-05-2014 4:16 PM
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You're already on the FTTP trial, unfortunately we don't offer 330mb any more so you won't get that. However it will be a 100mb/30mb connection.
Sorry for any lack of clarity on the answer from my colleague on ticket 79574914 I've given him some feedback about that.
Adam
Re: 330 Mbit trial
08-05-2014 4:22 PM
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what you mean you don't offer anymore the 330 Mbit package? I sign up to plusnet 4 months ago exactly for ths reason, I have been told that the upgrade was going to happen after the
first installation and now you tell me, after 4 months... Sorry we don't give this package anymore?
If this is the situation I immediately go to BT Retail because this behavious is unaccetable.
Re: 330 Mbit trial
08-05-2014 4:29 PM
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Quote If this is the situation I immediately go to BT Retail because this behavious is unaccetable.
Please bear in mind this is part of a trial service but on the other hand I'm really sorry this doesn't seem to have been communicated to you at all so far.
Re: 330 Mbit trial
08-05-2014 4:33 PM
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is there any possibility for me to join the trial as promised?
Re: 330 Mbit trial
08-05-2014 4:35 PM
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12:03pm, Thursday 9 Jan 2014
Dear Mr Garelli,
Ok no problem, I've ordered the service as 80Mbps but I'll upgrade it to 330Mbps once the installation is complete, it's easier to install first and upgrade after than change it.
Kind regards,
Dave Tomlinson
Re: 330 Mbit trial
08-05-2014 5:59 PM
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I will immediately contact BT retail.
cheers
Re: 330 Mbit trial
09-05-2014 10:26 AM
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cheers.
Re: 330 Mbit trial
09-05-2014 10:49 AM
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Re: 330 Mbit trial
09-05-2014 11:08 AM
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last question, is there any eta when the fix for the 330 Mbit trial is going to be pu in place?
cheers
Re: 330 Mbit trial
09-05-2014 11:13 AM
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Re: 330 Mbit trial
09-05-2014 11:19 AM
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Re: 330 Mbit trial
13-05-2014 7:44 PM
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I should be on 100 Mbit right now but it seems I am still stuck at 70, any problem?
cheers
Re: 330 Mbit trial
13-05-2014 10:03 PM
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Re: 330 Mbit trial
13-05-2014 10:46 PM
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Best Effort Test:
Download Speed : 73.88 Mbps
2. Upstream Test:
Upload Speed : 19.6 Mbps
Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Line Speed :
Estimated line speed:
7Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-05-08 11:21:23
Current line speed:
78 Mb
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