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Why can I not upgrade to fibre, despite my local cabinet being ready?

markszita
Dabbler
Posts: 15
Registered: 21-04-2014

Why can I not upgrade to fibre, despite my local cabinet being ready?

So my nearest cabinet is set to accepting orders. It has been that way for weeks that i know of, possibly longer.
Why is Plusnet not able to offer me fibre on it while other companies can? I would really rather not be switching
ISP just to upgrade to fiber.
TR15 1DS is the cabinet.
Regards
Mark
7 REPLIES
x47c
Grafter
Posts: 878
Registered: 14-08-2009

Re: Why can I not upgrade to fibre, despite my local cabinet being ready?

Nearest cabinet might not be the one your line is connected to.
Cab should have a number on it
what does the BT line checker used against your actual number (not postcode say)
both in terms of is it the same cabinet number and what services are available
See
http://www.dslchecker.bt.com/adsl/adslchecker.welcome
markszita
Dabbler
Posts: 15
Registered: 21-04-2014

Re: Why can I not upgrade to fibre, despite my local cabinet being ready?


WBC FTTP Up to 330 Up to 30 -- Available

WBC ADSL 2+ Up to 7.5 -- 6.5 to 8.5 Available
WBC ADSL 2+ Annex M Up to 7.5 Up to 1 6.5 to 8.5 Available
ADSL Max Up to 5.5 -- 4 to 8 Available
WBC Fixed Rate 2 -- -- Available
Fixed Rate 2 -- -- Available
Other Offerings
Fibre Multicast -- -- -- Available
Copper Multicast -- -- -- Available

Is what i get from that link.
pwatson
Rising Star
Posts: 2,468
Thanks: 7
Fixes: 1
Registered: 26-11-2012

Re: Why can I not upgrade to fibre, despite my local cabinet being ready?

I think the issue is that Plusnet do not have a released FTTP product so you are unable to place an order.  Their FTTP offering has been under trial for a significant number of months (years!) but has not made into the product set.
You can request to join the trial by going to https://portal.plus.net/wizard/index.html?wizard_id=20 and then clicking of FTTP Trial. 
markszita
Dabbler
Posts: 15
Registered: 21-04-2014

Re: Why can I not upgrade to fibre, despite my local cabinet being ready?

Ahhh u see. well thank you for your responses, i will give this some thought.
RobPN
Aspiring Pro
Posts: 791
Thanks: 73
Fixes: 1
Registered: 17-05-2013

Re: Why can I not upgrade to fibre, despite my local cabinet being ready?

Quote from: markszita
..., i will give this some thought.

If you read the threads in this section of the forum you'll see that there are quite a few of us who are on the 'trial' and are quite happy with the service (I've just had it installed myself).  The reason that PN (and most other ISPs) do not offer to sell FTTP as an official product is that it would require training a large number of staff for what is still something of a niche service.  Apparently only around 1% of the country as a whole can get FTTP, whilst here in Cornwall (without going into the politics of why) we're more fortunate with 22% availability (according to a recent post on TBB).  I believe the town where I live is probably much higher than that even.
So if you don't mind making your enquiries and service requests through this forum, and the fact that BT Openreach might mess you around a bit with missed instalment appointments, once the service is installed it should be pretty much trouble-free.
SpendLessTime
Aspiring Hero
Posts: 2,375
Thanks: 584
Fixes: 53
Registered: 21-09-2009

Re: Why can I not upgrade to fibre, despite my local cabinet being ready?

@markszita
Just a heads up, the Plusnet trial speed on offer is the 80Mbps/20Mbps (same as FTTC and for the same price too) so if you want the higher speeds you will need to consider BT Retail as they offer Infinity 3 and 4 for the up to 200Mbps and 300Mbps respectively.
Oh and Plusnet TV is not compatible with Plusnet FTTP, I guess it is the joys of being a "trial product".
markszita
Dabbler
Posts: 15
Registered: 21-04-2014

Re: Why can I not upgrade to fibre, despite my local cabinet being ready?

I really want to avoid BT so it's just as well that i am not all that interested in excessive speeds.
Going to go ahead and try for the trial soon, nothing to lose i guess.
Thanks again for the responses, very helpful.