New fttp now too slow to be useable
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Re: New fttp now too slow to be useable
17-06-2018 5:18 PM
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Our tests are actually showing a potential issue with the ONT
"Ethernet parameters breaching thresholds on ONT NNI Port. Check that ONT is plugged in and switched on"
Can you try rebooting it?
Re: New fttp now too slow to be useable
17-06-2018 6:45 PM
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Please could you suggest next step.
Thanks.
Re: New fttp now too slow to be useable
17-06-2018 7:53 PM
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If you have a new style box (combined ONT & BBU) there is a reset pin hole on the left hand side of the unit about one third of the way down. You can see it here (you need to click through to the manufacture's guide).
Brian
Re: New fttp now too slow to be useable
17-06-2018 8:47 PM
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Thanks
Re: New fttp now too slow to be useable
17-06-2018 8:48 PM
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Re: New fttp now too slow to be useable
18-06-2018 12:05 PM
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Re: New fttp now too slow to be useable
19-06-2018 12:31 PM
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Re: New fttp now too slow to be useable
19-06-2018 12:37 PM
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Has a fault ticket been raised on your account - Login to your Members page and look under "View My Questions" in the Help & Support section.
Brian
Re: New fttp now too slow to be useable
19-06-2018 1:13 PM
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Good point @bmc
There's just the original http request open, to which I have added comments about the speed issues. In the last hour, the comment has been added
"Poor speeds on FTTP"
"Ethernet parameters breaching thresholds on ONT NNI Port. Check that ONT is plugged in and switched on"
which is where we were yesterday.
There are then various closed questions and service notices relating to the provisioning.
But no fault as such. I thought that this would happen as a result of the discussion on this form yesterday - is it something I need to action myself?
BTW, its a bit more urgent than "poor speeds" suggests - 0.1Mbps, which is what I'm seeing a lot of the time, is unusable.
Re: New fttp now too slow to be useable
19-06-2018 1:42 PM
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Hi @LouB I have updated your fault ticket and further action is required from yourself to progress this forward. If you can update the ticket via the link below with the required information. Drop us a message once you have done this so we can progress this from our side.
https://www.plus.net/wizard/?p=view_question&id=174768707
Thanks
Re: New fttp now too slow to be useable
19-06-2018 2:02 PM
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@MatthewWheeler I have filled in the required information
Re: New fttp now too slow to be useable
19-06-2018 3:41 PM
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Hi @LouB I can confirm this fault has now been progressed, I have booked the appointment for the first availability given. please check the ticket for further updates. If you require any more information moving forward please let us know.
https://www.plus.net/wizard/?p=view_question&id=174768707
Thanks.
Re: New fttp now too slow to be useable
20-06-2018 5:07 PM
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Thanks to everyone for their help, but its all down to openreach.
Re: New fttp now too slow to be useable
20-06-2018 5:16 PM
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