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Restart trial installation on ticket #134765735

FIXED
ginge6000
Hooked
Posts: 7
Registered: ‎18-10-2016

Restart trial installation on ticket #134765735

Hi,

 

I applied for to be on the FTTP trial when it became available over a year ago but due to building work on the house the installation couldn't be done.  The external part of the work is finally complete so please can you re-activate my order - let me know if I need to sign up for the trial again.

 

Kind regards,

 

Ben

9 REPLIES 9
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Restart trial installation on ticket #134765735

Hi Ben. We can't re-activate the order I'm afraid but if you can sign up again at trials.plus.net we'll get a new order placed.

Let us know over here once you've done this and we'll pick it up.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
ginge6000
Hooked
Posts: 7
Registered: ‎18-10-2016

Re: Restart trial installation on ticket #134765735

Thanks Gandalf.  I've signed up again on ticket #176159747

Gandalf
Community Gaffer
Community Gaffer
Posts: 26,594
Thanks: 10,330
Fixes: 1,602
Registered: ‎21-04-2017

Re: Restart trial installation on ticket #134765735

Fix

Cheers Ben. I've placed the order now and we'll update you again shortly.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
ginge6000
Hooked
Posts: 7
Registered: ‎18-10-2016

Re: Restart trial installation on ticket #134765735

Thanks for your help.

 

Ben

ginge6000
Hooked
Posts: 7
Registered: ‎18-10-2016

Re: Restart trial installation on ticket #134765735

Hi,

 

The fibre install was completed yesterday (less than 2 weeks - I wasn't expecting that!!!!).  My download speeds are still 7Mb although the upload is showing the expected 20Mb - is there a switch that needs to be flicked to change my account from an ADSL profile to an FTTP one?

 

Ben

bmc
Hero
Posts: 3,391
Thanks: 1,137
Fixes: 51
Registered: ‎28-02-2017

Re: Restart trial installation on ticket #134765735

@ginge6000

The answer is yes - FTTP is not integrated into PlusNet back office systems so sometime today (hopefully) an FTTP trained staff member will do the necessary and "flick the switch"

 

A router re-boot is then required.

 

Brian

plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Restart trial installation on ticket #134765735

Hi there.

 

Thanks for getting back to us. I've got to make a few changes on our side, I'm doing that now. In doing this, you might get a few odd Emails, don't worry about it, it's all quite normal.

 

If you reboot your router, you now should now be live on fibre Smiley

 

Tony

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
ginge6000
Hooked
Posts: 7
Registered: ‎18-10-2016

Re: Restart trial installation on ticket #134765735

Thanks Tony - running super fast now!

Massive compliments to Plusnet & Openreach for the speed of the install - the engineers did a great job (even if they were rather "chatty")

Ben

plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Restart trial installation on ticket #134765735

Hi Ben,

 

I'm pleased that the install ride was so smooth and that fibre speeds are now correct. Enjoy!

 

Tony

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team