Kingswells FTTP
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06-10-2017 11:50 AM
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Just applied to join the trial - ticket number 159286870
Now the wait begins!!!
Brian
Fixed! Go to the fix.
Re: Kingswells FTTP
06-10-2017 12:22 PM
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The party's begun, my neighbour's just applied - ticket number 159288196
Two installs for the price of one visit if OpenReach are interested.
Brian
Re: Kingswells FTTP
10-10-2017 2:34 PM
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10-10-2017 2:39 PM
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Re: Kingswells FTTP
10-10-2017 5:01 PM
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Matthew, thanks for looking at this.
Both my neighbour and I have confirmed the dates on offer as acceptable.
Brian
Re: Kingswells FTTP
12-10-2017 4:54 PM
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Re: Kingswells FTTP
12-10-2017 4:57 PM
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Moderator's note by Mike (Mav): I have changed the fix to @MatthewWheeler as per message #4.
Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still
Re: Kingswells FTTP
12-10-2017 5:05 PM
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Received an install date (of next Tuesday) 8 days after PlusNet reviewed the request (my neighbour got the following day).
Got an e-mail dated today and timed at 8.07am saying the router was on its way and would take 3 - 5 days - the postman was knocking on my door before 11.00 with it!!
So all's going well so far.
Brian
Re: Kingswells FTTP
14-10-2017 11:07 PM
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Re: Kingswells FTTP
15-10-2017 2:13 PM
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Yes, other than next weeks weather things are looking good!!
I do have a question though. After I'm connected I plan on dropping my BT phone line - will this cause any problems with PlusNet (not expecting it to)? As far as I can see all I need to do is update my details with a mobile phone number (once I get a PlusNet Sim only card!!!).
Brian
Re: Kingswells FTTP
15-10-2017 2:16 PM
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Re: Kingswells FTTP
15-10-2017 2:16 PM
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After I'm connected I plan on dropping my BT phone line - will this cause any problems with PlusNet (not expecting it to)?
I wouldn't have thought so, but I'd recommend only dropping it once your FTTP service is up and running, as it'll cause your ADSL broadband connection to cease.
As far as I can see all I need to do is update my details with a mobile phone number
Yep you can do that here: https://www.plus.net/my.html?action=view_details&s=0
(once I get a PlusNet Sim only card!!!).
Woop
Re: Kingswells FTTP
15-10-2017 2:48 PM
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Yes, I know about the surcharge. £2.50 + a £5.00 Sim card is still far cheaper than a phone line!!!
Indeed, add in the BT Sport app I'll end up paying £27.49 a month as against around £36.00 now - for a faster service (around 5 times), BT sport and a mobile phone plan!!!
Brian
Re: Kingswells FTTP
18-10-2017 12:31 PM
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Knew things were going too well!!!
OpenReach were a no show yesterday for my appointment.
As of 12.30 they are a no show for my neighbours install (though there's still time!!!)
Brian
Re: Kingswells FTTP
18-10-2017 12:55 PM
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Funnily enough, 4 minutes after posting on here I had an answer on the support ticket - OpenReach are " awaiting equipment to be able to complete this job"
So no FTTP and no new date!!!
Brian
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