wifi drops out and old firmware version
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wifi drops out and old firmware version
28-11-2018 12:18 PM
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I refer to my earlier comments on your forum at:
https://community.plus.net/t5/My-Router/How-do-I-update-my-hub-one-firmware/m-p/1592994#M8793
No one has contacted me since Friday. The problems persist.
Re: wifi drops out and old firmware version
28-11-2018 3:51 PM
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Re: wifi drops out and old firmware version
30-11-2018 5:27 PM
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It's now Friday evening (30 November). Nothing appears to have changed. Can someone do something please?
Re: wifi drops out and old firmware version
03-12-2018 4:27 PM
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4.20pm Monday 3 December
Still no-one has contacted me. Can you pass this on to the "team" you referred to before, even tell me who they were?
Still my hub manager homepage says :
Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 15/08/17
Still my wifi drops out.
Would the latest firmware help? Can you update it anyway?
Re: wifi drops out and old firmware version
04-12-2018 10:42 AM
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Hi @bobpullen
This is one that we picked up on the original thread (above) - could you please push the latest firmware to @Andy9's router?
Thanks
Dave
Re: wifi drops out and old firmware version
05-12-2018 9:19 PM
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Hi @RandallFlagg @MatthewWheeler @bobpullen
Is there any update on this please?
9.15 pm Wednesday 5 December.
Thanks
Andy
Re: wifi drops out and old firmware version
06-12-2018 2:14 PM
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Re: wifi drops out and old firmware version
06-12-2018 2:23 PM
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Re: wifi drops out and old firmware version
06-12-2018 5:08 PM - edited 06-12-2018 7:27 PM
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You're now the proud owner of the latest firmware.
Let us know how it goes once your wife is back home.
[edit]
Sorry, ignore that last part please.
I was thinking about another similar issue at the time.
Re: wifi drops out and old firmware version
11-12-2018 10:27 AM
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Hi @Gandalf
Thanks, it does seem a bit better. I have now got a super long length of ethernet cable, which will hopefully help as well, but it still dropped out last night (Monday).
The hub manager still shows:
Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 15/08/17.
Andy
Re: wifi drops out and old firmware version
11-12-2018 3:12 PM
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Hi Andy.
I've flagged that to our products guys to look into this further.
Due to a temporary issue with the hardware management system affecting our ability to manually push firmware updates out, I'd allow around a week for the request to be actioned. Can you let us know how things look this time next week?
Re: wifi drops out and old firmware version
30-12-2018 11:14 AM
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Hi @Gandalf
Nothing seems to have changed. As stated in my last message, I have run an ethernet cable that now gives a reasonable signal. However the hub still shows the old firmware version, as above. Is anything going to be done about it?
Re: wifi drops out and old firmware version
30-12-2018 1:47 PM
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Re: wifi drops out and old firmware version
15-01-2019 9:35 AM
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Are they back from their Christmas holidays yet? Nothing seems to have changed, in fact it's getting slower.
Re: wifi drops out and old firmware version
15-01-2019 11:19 AM
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Hi @Andy9, I've checked the firmware request and it looks like it was upgraded 6 days ago. Checking the connection, it looks like DLM may have adjusted the banding on your connection yesterday.
Please could you report the speed issues you're experiencing over at https://faults.plus.net and let us know once you've done this so we can get this raised with our suppliers for further investigation.
Thanks.
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