since i upgraded
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- Re: since i upgraded
since i upgraded
28-11-2018 2:37 PM
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since i upgraded from 36 mb too 66 mb i get same speed probley be best put me back as i was thx
Re: since i upgraded
28-11-2018 5:28 PM - edited 28-11-2018 5:28 PM
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Hi there.
Based on your estimates which I've included below you're not really going to see much benefit.
Featured Products |
Downstream Line Rate(Mbps) |
Upstream Line Rate(Mbps) |
Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date |
WBC SOGEA Availability Date |
Left in Jumper |
|||
---|---|---|---|---|---|---|---|---|---|
High | Low | High | Low | ||||||
VDSL Range A (Clean) | 44 | 30.7 | 8 | 5.5 | 27.4 | Available | -- | -- | |
VDSL Range B (Impacted) | 42.3 | 26 | 8 | 5.1 | 20 | Available | -- | -- |
If you want to downgrade let us know and we'll get that arranged
Re: since i upgraded
29-11-2018 11:31 AM
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yes u marswelll put meback on the 36 mb package i was on the £23.99 a month please
Re: since i upgraded
29-11-2018 6:19 PM
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Hi @sharon1979,
I'm afraid we can't change broadband packages off the back of posts in our community forums. Before I change your broadband package from Unlimited Fibre Extra back to Unlimited Fibre, please could you confirm you are happy for me to make this change, by responding to the ticket on your account here: https://www.plus.net/wizard/?p=view_question&id=185096316
Thanks.
Re: since i upgraded
29-11-2018 8:42 PM
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The same thing happened to me. Make sure that they give you at least 3 months free broadband as compensation for putting you onto a package which wasn't available. I'm not knocking Plusnet, I think that they provide an excellent service but occasionally, staff members do screw up. As we all do from time to time.
Re: since i upgraded
30-11-2018 3:03 PM
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asked on the ticket page harry thx btw
Re: since i upgraded
01-12-2018 8:05 AM
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Hi @sharon1979, thanks for your ticket response and apologies for our delayed response.
We've updated your ticket, accessible here.
Please let us know if you respond so that we can take any necessary action on the account.
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