Why are my neighbours getting 30mbs
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Why are my neighbours getting 30mbs
Re: Why are my neighbours getting 30mbs
23-04-2015 11:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
http://bt.custhelp.com/app/answers/detail/a_id/40231/c/346/session/L2F2LzEvdGltZS8xNDI5ODI1NjYwL3NpZ...
http://bt.custhelp.com/app/answers/detail/a_id/50362
These might be helpful, ideally you want the Type 5 with a VDSL Mk 2 or 3 faceplate, do the neighbors have these? If so that could be some of the difference.
There are 2 types of Modem I like you have the ECI which is to match my Cabinet which is also ECI, do neighbors have ECI?
https://www.google.co.uk/webhp?sourceid=chrome-instant&ion=1&espv=2&ie=UTF-8#newwindow=1&q=BT+OR+ECI...
Re: Why are my neighbours getting 30mbs
24-04-2015 1:07 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The neighbour has a home hub 5 type B plugged into type 5 without an external modem. Other neightbour has a type 5 socket, not sure what he`s got. He is getting 30mbs, I was there when he ran the first speedtest on the line. One thing, they have in common which I dont, They both have had BT engineers out for new sockets and had line problems. One had a string of problems before getting fibre with BT coming out at least 4 times, The other needed an engineer when they moved in, Due to a problem on the line which resorted in them getting a type 5 socket fitted years before fibre was available locally.
Re: Why are my neighbours getting 30mbs
24-04-2015 7:29 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hopefully someone here will tell you best way to get Plusnet to get OR on the case.
Re: Why are my neighbours getting 30mbs
24-04-2015 8:32 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Do you mean they have nothing plugged into them or they have no wires in the back connecting them to the master socket ?
Quote I only have 1 socket in my house that is currently wired in. I do have sockets upstairs but those arent wired in, just the faceplate.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Why are my neighbours getting 30mbs
24-04-2015 11:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Have you got anything like the pictures in the links?
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Why are my neighbours getting 30mbs
24-04-2015 11:41 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@w23 I do have an external NTE. Sticking my head out the door and having a quick look shows that all the houses on the street have one. Do you mean the yellow test plug? I havent checked, Am not sure if Im allowed to open it to look, If someone can confirm Im allowed to open it, I`ll look otherwise I`ll have to wait.
Re: Why are my neighbours getting 30mbs
24-04-2015 11:45 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: Why are my neighbours getting 30mbs
24-04-2015 12:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
So there were wires but they are now disconnected. Sounds like the sockets may have been wired in a 'star' configuration ( . Very possible if you have an external NTE ) as previously mentioned, and that could well be affecting your speeds. I believe for FTTC installations the external NTe should have been bypassed by the engineer and a NTE5 fitted. See this thread http://community.plus.net/forum/index.php/topic,115413.0.html/ . From what you said earlier at least one of your neighbors has an NTE5 so presumably the engineer replaced their extrenal NTE ?
Quote There are no wires connected at the back I can confirm this as I removed one when I moved as I wanted to plug a second phone in upstairs.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Why are my neighbours getting 30mbs
24-04-2015 1:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Why are my neighbours getting 30mbs
24-04-2015 1:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Anyway, I think you need a 'proper' BT engineer appointment ( not a contractor ) as part of the faults process to come and 'normalise' your installation, bypass the external NTE and fit an NTE5 with a VDSL faceplate.
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Why are my neighbours getting 30mbs
24-04-2015 6:22 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Not sure why as we've never done any investigating but it can vary wildly even though we're both almost the same distance from the cabinet.
Re: Why are my neighbours getting 30mbs
24-04-2015 7:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Im getting nowhere near what it was sold to me at. Even plusnet staff have quoted numbers Im just not seeing. Fibre is worse than my adsl at the moment. Can someone from Plusnet get back to me about this. I have been reporting faults on my line for a while now, and you keep telling me its fine.
Re: Why are my neighbours getting 30mbs
27-04-2015 6:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Nowhere near the speed you keep quoting.
Re: Why are my neighbours getting 30mbs
28-04-2015 9:06 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sold to me at 30 Mbs, Changed to 22 mbs 8 hours after fitting it. Now im getting anything between 8 and 16 mbs, and your telling me this is normal. NO IT ISNT. My old adsl line was faster. Somehow you`ve upgraded me to fibre and im getting slower speeds. Had another neighbour confirm they are receiving 39Mbs on there line with another cpmpany. So why is Plusnet so much slower than all other providers. Can you please check when my cooling off period ended? I`ve had this service a week, and its a joke. the line crackles like no tomorrow and my speed drops off, I`ve reported for months there is a fault on the line. Are you going to get this fixed?
Re: Why are my neighbours getting 30mbs
28-04-2015 9:13 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: oooBEXooo the line crackles like no tomorrow
Until this is resolved you're going to get nowhere. Looking back at this thread this seems to be the first time you've mentioned an underlying line fault.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Why are my neighbours getting 30mbs