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When will my Fibre upgrade go through?

FIXED
BlueHayes36
Newbie
Posts: 3
Registered: ‎15-12-2016

When will my Fibre upgrade go through?

I am an existing plusnet customer and have upgraded to Fibre - the emails I have received suggest that I should now be able to use Fibre but my connection speeds haven't changed from those experienced with ADSL.  I received my Fibre router yesterday and it's all in place.

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12
Thanks: 4
Fixes: 1
Registered: ‎25-11-2016

Re: When will my Fibre upgrade go through?

Hi,

Thank you for contacting us today, I am sorry if you have not received an update with regards to your order. I am unable to find your account at the moment, could you please private message me your Username and I will look for an update to your query.

Thanks,

Dan


 Daniel Heard
 Plusnet Staff
BlueHayes36
Newbie
Posts: 3
Registered: ‎15-12-2016

Re: When will my Fibre upgrade go through?

Hi Dan, PM sent. Thank you.
Plusnet Staff
Plusnet Staff
Posts: 12
Thanks: 4
Fixes: 1
Registered: ‎25-11-2016

Re: When will my Fibre upgrade go through?

Fix

Thank you for your patience,

I have looked over your account and checked your Fibre order, this is due to complete tomorrow and we advise this can take up to midnight to go through the systems.

If you already have your Fibre router connected once the order completes you will just need to restart this to allow it to pick up your new speeds.

I hope this helps and if you have any further issues please let us know.

Dan


 Daniel Heard
 Plusnet Staff
BlueHayes36
Newbie
Posts: 3
Registered: ‎15-12-2016

Re: When will my Fibre upgrade go through?

Thanks for the update Dan - I'll check again tomorrow evening.