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What happens next regrading connection please?

neilg
Newbie
Posts: 3
Registered: 11-04-2016

What happens next regrading connection please?

Hi, I have upgraded from broadband to fibre.

I have had an email saying "Your broadband product change is now complete" but my old broadnabd is still working.

Do I need to switch to the new fibre router now or do I wait until may internet no longer works?

Thanks

Neil

 

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: What happens next regrading connection please?

Hi neilg,

 

You should be OK to switch over. If you do encounter any problems please drop me a quick PM with your username.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 13,322
Thanks: 223
Fixes: 65
Registered: 27-04-2007

Re: What happens next regrading connection please?

Hi neilg and cheers for the PM.

 

As per my reply the fibre order has cancelled I'm afraid due to an issue with the order to transfer your phone service over.

 

We'll now need to wait for that to complete on the 18th before we can transfer the fibre service over. However your ADSL service should remain unaffected in the meantime.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
neilg
Newbie
Posts: 3
Registered: 11-04-2016

Re: What happens next regrading connection please?

Hi, I have had text confirmation that my phone service has been transferred over to Plus. Will the fibre change for broadband happen today as well?

Thanks

Neil

Plusnet Help Team
Plusnet Help Team
Posts: 5,445
Thanks: 505
Fixes: 190
Registered: 01-01-2012

Re: What happens next regrading connection please?

We'll have to get a new order placed to get you on fibre.

Leave it with me.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
neilg
Newbie
Posts: 3
Registered: 11-04-2016

Re: What happens next regrading connection please?

Hi, thanks for getting back to me. I have spoken to online chat and it will be active for 04/0516.

A bit disapponting as Plus new that the 18th April was my phone line date so the fibre should have been booked in advance.

I will have to wait.

Thanks

Neil