Vastly different speeds on different laptops
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- Re: Vastly different speeds on different laptops
Vastly different speeds on different laptops
02-03-2016 7:10 PM
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The laptops are both roughly the same age. I cannot figure out what the issue is - any suggestions?
Thanks! Mark.
Speed test data
Download speed achieved during the test was - 13.72 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-61.55 Mbps .
Upload speed achieved during the test was - 1.95Mbps
Upstream Rate IP profile on your line is - 20 Mbps
Re: Vastly different speeds on different laptops
02-03-2016 8:19 PM
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Re: Vastly different speeds on different laptops
02-03-2016 8:23 PM
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Re: Vastly different speeds on different laptops
02-03-2016 8:35 PM
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Have you tried checking the connection speed via the network section within windows?
Here's a decent guide >> http://www.linksys.com/id/support-article?articleNum=136766
Let me know what you find please
Re: Vastly different speeds on different laptops
02-03-2016 9:04 PM
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Re: Vastly different speeds on different laptops
03-03-2016 6:21 AM
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Not your connection speed.
Hub to the exchange..
Your speed test shows 13.72... If I was you I'd try a speed test , but with both pc's connected via Ethernet cable
Re: Vastly different speeds on different laptops
03-03-2016 8:02 AM
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What's more of a puzzle is the other laptop getting 52Mbps when, based on your 2Mbps upload speed, you appear to be on a 40Mbps down product?
As others have said, you need to test via a wired connection to check your broadband speed.
Re: Vastly different speeds on different laptops
03-03-2016 9:04 AM
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Just to clarify my package is plusnet unlimited extra (up to 78mbps) - I don't think it is a problem with the service to my hub, it seems to be a problem with wifi to one of my two laptops.
I've done speedtests for wired and wireless on both laptops:
Speed test data using wired connection on the problematic laptop
Download speed achieved during the test was - 47.05 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-61.55 Mbps .
Upload speed achieved during the test was - 1.21Mbps
Upstream Rate IP profile on your line is - 20 Mbps
Speed test data using wireless connection on the problematic laptop
Download speed achieved during the test was - 13.72 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-61.55 Mbps .
Upload speed achieved during the test was - 1.95Mbps
Upstream Rate IP profile on your line is - 20 Mbps
Speed test data using wired connection on the other laptop
Download speed achieved during the test was - 59.41 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-61.55 Mbps .
Upload speed achieved during the test was - 12.84 Mbps
Upstream Rate IP profile on your line is - 20 Mbps
Speed test data using wireless connection on the other laptop
Download speed achieved during the test was - 59.40 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-61.55 Mbps .
Upload speed achieved during the test was - 10.82 Mbps
Upstream Rate IP profile on your line is - 20 Mbps
Re: Vastly different speeds on different laptops
03-03-2016 3:18 PM
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Looks like the first laptop has the issues.....
Re: Vastly different speeds on different laptops
03-03-2016 3:59 PM
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I'm hoping someone has an idea what the problem is and how I can rectify it!
I've tried asking plusnet support - they don't have a clue - told me to ask an 'expert' to look at it.
By the way, there was no discrepancy between the speeds these laptops got over wifi when using the Technicolor hub previously supplied by plusnet for my smaller fibre package.
So... any 'experts' out there?!
Re: Vastly different speeds on different laptops
03-03-2016 4:42 PM
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Well you say that but I'm not impressed by the upload speed. It's just that my 67Mb/s connection gets me around 18.5Mb/s upload. Do you really lose that amount of upload when connected at 60Mb/s?
Quote from: scottymc Nothing wrong with the second laptop
Re: Vastly different speeds on different laptops
03-03-2016 5:21 PM
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There are so many variables ...
I get 68meg and get max upload so maybe your upload is a little low.....
Re: Vastly different speeds on different laptops
03-03-2016 5:25 PM
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Surely the fact that it was fine before the hub upgrade suggests it is a software/ setting/ compatibility issue?
Re: Vastly different speeds on different laptops
03-03-2016 7:06 PM
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Yup. It does sound like some kind of hub related issue.
Quote from: msowden22 Surely the fact that it was fine before the hub upgrade suggests it is a software/ setting/ compatibility issue?
Re: Vastly different speeds on different laptops
04-03-2016 12:24 PM
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Speed test data using wired connection on friends laptop
Download speed achieved during the test was - 49.23 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-61.55 Mbps .
Upload speed achieved during the test was - 2.31 Mbps
Upstream Rate IP profile on your line is - 20 Mbps
Speed test data using wireless connection on friends laptop
Download speed achieved during the test was - 14.19 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-61.55 Mbps .
Upload speed achieved during the test was - 2..01 Mbps
Upstream Rate IP profile on your line is - 20 Mbps
There is clearly a compatibility issue with the new hub.
I'm angry that the plusnet support have just fobbed me off - telling me to 'see an expert' is a joke.
A major broadband company should have 'experts' working for them!!
Is there staff on here from plusnet that can give me further support?
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