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Upgraded my account to Fibre extra - can I get an engineer any quicker?

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Newbie
Posts: 6
Registered: ‎22-07-2014

Upgraded my account to Fibre extra - can I get an engineer any quicker?

Yesterday I submitted and put through my upgrade order for Plusnet's Fibre Extra.
I've been with Plusnet for years and have been waiting for fibre to finally reach my area for...well it's be a long time. Years.
Sadly, the earliest engineer date I could get was 15/09/2015. I rang up to see if there was any earlier dates and was simply told no, really? Two weeks for what I've been told is a 30min job?
Is there any way I can speed this process up?
4 REPLIES 4
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Plusnet Staff
Plusnet Staff
Posts: 2,226
Thanks: 398
Fixes: 122
Registered: ‎22-08-2015

Re: Upgraded my account to Fibre extra - can I get an engineer any quicker?

Hello
It is usually a 2 week (sometimes, 3 weeks) wait for an engineer to do a fibre installation, as it's all down to the availability of openreach engineers. So, the 15th sounds about right unfortunately Sad
Hope this helps
This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
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Plusnet Help Team
Plusnet Help Team
Posts: 8,086
Thanks: 965
Fixes: 392
Registered: ‎01-01-2012

Re: Upgraded my account to Fibre extra - can I get an engineer any quicker?

It depends on the engineering resource in your area I'm afraid.
The date you were given will have been the first available.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
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Community Veteran
Posts: 1,359
Thanks: 50
Fixes: 6
Registered: ‎22-06-2012

Re: Upgraded my account to Fibre extra - can I get an engineer any quicker?

As you've already waited for years, what's a few more days? You'll enjoy it even more, that is providing that PN have indeed placed the order correctly & the OR engineer bothers to turn up!! Wink
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Rising Star
Posts: 190
Thanks: 12
Registered: ‎27-01-2015

Re: Upgraded my account to Fibre extra - can I get an engineer any quicker?

Are you really going to moan about a small wait like that?
When I moved house I had to go 3 weeks with no internet at all, at least you can still use your old service while you wait to upgrade. Smiley