Unstable Fibre Speed "Here we go again"

[#1]

Upstream line rate (kbit/s):

7267

Downstream line rate (kbit/s):

22399

Upstream noise safety coefficient (dB):

6.2

Downstream noise safety coefficient (dB):

12.3

Upstream interleave depth:

0

Downstream interleave depth:

0

Line standard:

VDSL

Upstream line attenuation (dB):

35.4

Downstream line attenuation (dB):

17.1

Upstream output power (dBm):

5.5

Downstream output power (dBm):

5.5

Downstream interleave depth:

None

DSL up-time:

Up

Connection status:

Showtime

Upstream line rate (kbit/s):

7267

Downstream line rate (kbit/s):

22399

Maximum upstream rate (kbit/s):

7473

Maximum downstream rate (kbit/s):

42360

Upstream noise safety coefficient (dB):

6.2

Downstream noise safety coefficient (dB):

12.4

Upstream interleave depth:

I think the figures speek for themselves. Router Reset, only thing connected to master socket in box etc.

[#2]

[#3]

BT Wholesale Broadband Performance Test

Broadband Speed Test Results

Download Speed (Mbps): 16.43

Upload Speed (Mbps) : 5.94

Ping Latency (ms): 47

unable to get beyond this point

[#4]

The reply appears to be, " you can leave without penalty". WHAT ABOUT A FIX!!!!

[#5]

Hi @smilers63, sorry for the delay in getting back to you.

Could you please rule your internal wiring out by plugging the connection into your test socket which is under the faceplate of your master socket and seeing if the speeds improve?

How to locate the test socket and set your connection into it can be found here

Let us know how it goes please.

[#6]

my connection is in the master socket beneath the face plate

[#7]

Results using master socket.BT Wholesale Broadband Performance Test

Broadband Speed Test Results

Download Speed (Mbps): 20.14

Upload Speed (Mbps) : 6.24

Ping Latency (ms): 24

[#8]

The download IP profile appears to be stuck on 22399Mbps, can this be adjusted by PN.

[#9]

[#10]

Thanks for getting back to us @smilers63 

I can see we're currently working on your fault ticket 194723874 and we plan to submit a DLM reset to our suppliers. I'd allow 2 to 3 working days for this to go through. Let us know how it goes.