Unlimited Fibre upgrade becomes a downgrade
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Unlimited Fibre upgrade becomes a downgrade
Unlimited Fibre upgrade becomes a downgrade
08-03-2019 9:39 AM - edited 08-03-2019 9:40 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Unlimited Fibre upgrade becomes a downgrade
11-03-2019 11:00 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Are you by any chance on a static IP address? I ask because it sounds like it could be caused by Plusnet incorrectly setting the profile on your account.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: Unlimited Fibre upgrade becomes a downgrade
11-03-2019 1:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yes, I am on a static IP address and you correctly identified the problem, thanks.
This was my original post on Friday which vanished (there were problems flagged with the community forums on Friday) and I did manage to get the fault resolved on a second post (https://community.plus.net/t5/Fibre-Broadband/Unlimited-Fibre-upgrade-downgraded/m-p/1619736).
Thanks anyway
Re: Unlimited Fibre upgrade becomes a downgrade
11-03-2019 3:19 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @alanbboyd,
Please accept my apologies for the issue with your broadband speed.
After testing the line, your connection appears stable and is operating within the estimated speed leading up to the router. However, the connection profile on your account was manually changed on 08/03/2019. Could you turn the router or router and modem off and back on and retest the speed of your connection.
If the issue persists, please run a speed test when the issue is occurring and as the next page encounters a test error, attach a screenshot to this thread. Along side this, please raise a fault and let us know when you have completed it so we can look towards progressing the issue with our suppliers.
Thank you.
Re: Unlimited Fibre upgrade becomes a downgrade
11-03-2019 3:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the follow up. This was a duplicate post which disappeared on Friday (not sure when it reappeared). Please see (https://community.plus.net/t5/Fibre-Broadband/Unlimited-Fibre-upgrade-downgraded/m-p/1619736) where the problem was resolved my Matthew Wheeler making the manual change noted around lunchtime on Friday.
I'd be interested in where the original error occurred, but happy that the service has been operating at its intended speed since then, thanks.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Unlimited Fibre upgrade becomes a downgrade