Unlimited Fibre Extra not performing to my given product speed....
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Unlimited Fibre Extra not performing to my given product speed....
05-01-2020 5:24 PM
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Hi there,
Got Unlimited Fibre Extra from Plusnet
- Product: Unlimited Fibre Extra
- Estimated Download Range: 44 - 64Mbps
- Estimated Upload Range: 8 - 10Mbps
- Minimum Guaranteed Speed: 40Mbps
- Current Line Speed (Download): 58.8Mbps
But only getting around 18Mbs download speeds which is nothing like above.
Anything I can do to get my broadband up to speed
Thanks.
Re: Unlimited Fibre Extra not performing to my given product speed....
06-01-2020 5:08 PM
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Hi @Andy2020, sorry to hear you're having connection issues.
Checking from this side everything is looking spot on to the router and with no signs of errors. The speeds are syncing at 64.2Mbps download and 17.2Mbps upload. Are you connected on a wired or wireless connection?
Re: Unlimited Fibre Extra not performing to my given product speed....
06-01-2020 10:10 PM
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Hi there,Thanks for your quick reply,
This is the speed just now 13.21Mbps on Monday plugged into my phone socket with my laptop and a wired cable.
The speed changes through out the day when you do a speed test it jumps up to say 50Mbps and then falls down to the lower speed during the test.
Thanks.
Re: Unlimited Fibre Extra not performing to my given product speed....
07-01-2020 4:46 PM
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Thanks for trying that Andy, it would be best to try following the checks here next: https://www.plus.net/help/broadband/connection-troubleshooting/ if the issues continue you can report a fault over at http://faults.plus.net
Please let us know how you get on.
Re: Unlimited Fibre Extra not performing to my given product speed....
07-01-2020 10:05 PM
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Hi there, Ok will do recommended tests etc, and will work from there. Thanks.
Re: Unlimited Fibre Extra not performing to my given product speed....
08-01-2020 3:50 PM
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No worries @Andy2020,
Let us know how it goes please.
Re: Unlimited Fibre Extra not performing to my given product speed....
15-01-2020 10:29 PM
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Hi,
Got a email today to go and teat speed at http://www.speedtest.btwholesale.com/ the link/site does not work.
So can not do a speedtest using the btwholesale site to post it back here.
Still only getting around 21mbps when it should be very much higher
Regards.
Re: Unlimited Fibre Extra not performing to my given product speed....
17-01-2020 7:38 AM
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Not much happening here with this slow broadband........
Re: Unlimited Fibre Extra not performing to my given product speed....
17-01-2020 2:47 PM
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Hi there, Any help in getting this speed probleme fixed. Thanks.
Re: Unlimited Fibre Extra not performing to my given product speed....
19-01-2020 5:14 PM
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Thanks for getting back to us @Andy2020
Apologies for the delayed response.
I've just picked the fault up for you and update it with the next steps.
If you can let us know once you've responded we'll get that picked up for you
Re: Unlimited Fibre Extra not performing to my given product speed....
19-01-2020 6:04 PM
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Hi there,
Thanks for your reply.
Tere are three people in my house hold and we do not understand your emails that have been sent.
There is nowhere to put a reply when we click on the given link only a button to close this request.
Don't want to press that do we.
Thanks.
Re: Unlimited Fibre Extra not performing to my given product speed....
20-01-2020 7:17 PM
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Thanks for coming back to us. There has been an update on the ticket. Please log into the portal and go here. From that link, you should be able to reply and we'll move to the next steps.
Re: Unlimited Fibre Extra not performing to my given product speed....
08-02-2020 9:11 PM
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Hi there,
Still the same slow speed at my house.
So fault is still on my line.
The BT website may say I am getting fantastic speeds down my line but it's not coming into my house.
It appears that BT cannot fix this fault and it is easier to say it's fixed and close the request than it is to repair it.
Re: Unlimited Fibre Extra not performing to my given product speed....
08-02-2020 11:43 PM - edited 08-02-2020 11:58 PM
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I'm the same, on ultimate fibre, been pants for the last few weeks. I am at the point where I will be looking for another supplier, its been that bad.
I tried a BT Wholesale speed test but it seems to be having problems again.
Re: Unlimited Fibre Extra not performing to my given product speed....
11-02-2020 2:43 PM
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Hey @Andy2020,
I'm currently discussing this with our suppliers now and will provide an update shortly.
Thanks.
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