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Speed drop query

Posts: 40
Registered: ‎19-12-2011

Speed drop query

Since I had fibre installed it merrily chugged away at 38Mb but all of a sudden it's dropped to about 25Mb.  Still faster than my old ADSL but a bit concerned that I've lost 13Mb of download speed when nothing on my end has changed.  Tried a reboot of the router but that didn't achieve much.  I also checked my current line speed page and it reads:
Current line speed:
26.4 Mb
Can I have my 13Mb back please :-)
Plusnet Help Team
Plusnet Help Team
Posts: 5,984
Thanks: 581
Fixes: 219
Registered: ‎01-01-2012

Re: Speed drop query

Hi there.
Testing isn't showing any issues with your connection and the speeds are only just below your initial estimate so our suppliers will probably not investigate unless the speeds drop further.
There's a number of reasons for why the speed could have dropped but it will most likely be crosstalk which builds up in the cabinet as more users swap onto a fibre connection.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team