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Speed Issues

FIXED
sdlnet
Dabbler
Posts: 10
Thanks: 1
Registered: ‎12-04-2019

Speed Issues

Hi, 

 

Is anyone available to do a quick line test for me, please?  Last week there was some power work being done on some overhead cables by our local power company.  Since then my speeds have been pretty bad. The actual connection speed is as expected however the latency is pretty bad

 


====================================================================================
VDSL Training Status: Showtime
Mode: VDSL2 Annex B
VDSL Profile: Profile 17a
G.Vector: Disable
Traffic Type: PTM Mode
Link Uptime: 0 day: 19 hours: 31 minutes
====================================================================================
VDSL Port Details Upstream Downstream
Line Rate: 1.163 Mbps 11.398 Mbps
Actual Net Data Rate: 1.141 Mbps 11.399 Mbps
Trellis Coding: ON ON
SNR Margin: 6.3 dB 9.5 dB
Actual Delay: 0 ms 0 ms
Transmit Power: 10.4 dBm 10.2 dBm
Receive Power: -4.7 dBm -36.9 dBm
Actual INP: 0.0 symbols 51.0 symbols
Total Attenuation: 0.0 dB 31.7 dB
Attainable Net Data Rate: 1.141 Mbps 14.837 Mbps
====================================================================================
VDSL Band Status U0 U1 U2 U3 U4 D1 D2 D3
Line Attenuation(dB): 15.2 N/A N/A N/A N/A 28.9 89.4 N/A
Signal Attenuation(dB): 15.2 N/A N/A N/A N/A 47.1 N/A N/A
SNR Margin(dB): 6.3 N/A N/A N/A N/A 9.5 N/A N/A
TX Power(dBm): 10.4 N/A N/A N/A N/A 10.2 N/A N/A
====================================================================================

VDSL Counters

Downstream Upstream
Since Link time = 31 min 11 sec
FEC: 3436276 0
CRC: 71 6
ES: 21 5
SES: 0 0
UAS: 0 0
LOS: 0 0
LOF: 0 0
LOM: 0 0

 

 

5 REPLIES 5
adam945
Plusnet Help Team
Plusnet Help Team
Posts: 279
Thanks: 62
Fixes: 14
Registered: ‎01-12-2020

Re: Speed Issues

Fix

Hey there, thank you for reaching out. I've run a line test on your broadband, showing the following outcomes:

 

Test OutcomePass

Test Outcome CodeGTC_FTTC_SERVICE_0000

DescriptionGEA service test completed and no fault found .

Main Fault LocationOK

Sync StatusIn Sync

Downstream Speed10.9 Mbps

Upstream Speed1.1 Mbps

Appointment RequiredN

Fault Report AdvisedN

NTE Power StatusPowerOn

Voice Line Test ResultPass

Radio Frequency IngressNot Detected

Repetitive Electrical Impulse NoiseNot Detected

Cross TalkNot Detected

Estimated Line Length In Metres1671.4

Upstream Rate AssessmentGood

Downstream Rate AssessmentReasonable

Interference PatternRegular Interference Observed Daily

Service ImpactNo Impact Observed

Interference Duration Longest Occurrence;00:00to23:45

Interference LocationCustomer Premise

Interference Observed In Days14

Home Wiring ProblemNot Detected

Downstream Policing Discard Rate0.0

Customer Traffic LevelUpstream and Downstream traffic detected

TechnologyVDSL

Current 15Min Bin Retrains0

Last 15Min Bin Retrains0

DP TypeExternal

Profile Name0.128M-11.4M Downstream, Retransmission High - 0.128M-10M Upstream, Error Protection Off

Time Stamp2021-05-04T13:15:00

 

Please feel free to give us a shout if you have any further queries.

 

-Adam - Plusnet Leeds

 Adam
 Plusnet Help Team - Leeds
Mustrum
Community Veteran
Posts: 2,514
Thanks: 573
Fixes: 55
Registered: ‎13-08-2015

Re: Speed Issues

@adam945  How about getting the banding removed on the line?

sdlnet
Dabbler
Posts: 10
Thanks: 1
Registered: ‎12-04-2019

Re: Speed Issues

Thanks @adam945 , much appreciated.

adam945
Plusnet Help Team
Plusnet Help Team
Posts: 279
Thanks: 62
Fixes: 14
Registered: ‎01-12-2020

Re: Speed Issues

@sdlnet No problem at all.

 

If you have any concerns regarding your connection speeds, please be aware that you can both troubleshoot these, and raise a fault with our Technical Support Team by going to faults.plus.net.

 

-Adam

 Adam
 Plusnet Help Team - Leeds
sdlnet
Dabbler
Posts: 10
Thanks: 1
Registered: ‎12-04-2019

Re: Speed Issues

Thanks @adam945  and yes I am aware.  I have lost count of the number of Openreach engineers I have had over the years, to be honest.  My speed has always been pretty bad