South Wales Plusnet Connection - Drop in & outs and speed
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South Wales Plusnet Connection - Drop in & outs and speed
29-04-2020 12:08 PM - edited 29-04-2020 12:10 PM
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Hi All,
Has anyone experienced a high amount of drop in and outs over the last couple of days in South Wales? I have seen people posting issues online in regards to plusnet issues in Newport and Cardiff.
I have had drop out once every few hours recent over the last few days and now since 11pm last night I am having drop in and outs every 2-3 mins making it virtually impossible to connect or do anything over the net. This has happened many times this morning,
I know its not a issue on my router or my hub in the house as I have never had the problem in the past and all problems in the past was to do with openreach doing works with no notification. I have troubleshooted if any moderator or plusnet team is going to mention previously.
I have contacted plusnet and was told to wait for a engineer to look at all possibilities of the issue. Please can a plusnet customer service member check how many times exactly I have dropped in and out of broadband service connection,
Re: South Wales Plusnet Connection - Drop in & outs and speed
01-05-2020 10:11 AM
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Hi @king001, I've looked at the account for you and can see the drops on the line. I've sent an email just to confirm a few things, if you can get back to me there I'd appreciate it. Thanks.
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