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Very slow speeds

Grafter
Posts: 137
Thanks: 6
Registered: ‎25-01-2015

Very slow speeds

I have been experiencing very slow speeds. Can someone please run a test?

1 REPLY 1
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 282
Fixes: 24
Registered: ‎08-04-2020

Re: Very slow speeds

Hi @patti

 

Sorry to hear about problems with your broadband. I have tested your line and there is no fault. There was ongoing connection for 114 days, speeds are correct. I have created ticket on your account with results of testing. You can find it here

 

There are few errors on this line so I can suggest to connect your router into test socket if it wasn't done already.

If you are having problems with speeds over wired connection please raise it on https://faults.plus.net/  but please be aware that together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.