Some websites not working
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Some websites not working
17-04-2020 6:50 PM - edited 17-04-2020 6:52 PM
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Hi there,
I am a long time plus.net user for about 7 years now, and it has been excellent for most the time, until this Monday when I experienced some websites are not accessible. They are Chinese language sites, varies from Social Networking, Cooking Instructions, file sharing etc... Some of them are listed as below:
login.sina.com.cn
pan.baidu.com
However, I can acces all of them using 4G from my phone, or use a VPN on my PC.
I checked the Safe Guard and it is off, also did some research in the community and powered off my router for more than 65 mins and turn back on, twice, with no luck...
Thank you very much.
Kind regards,
Re: Some websites not working
18-04-2020 12:35 PM
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Hello @loveextasy,
I am sorry to hear that this is happening and for any inconvenience this has caused.
Something seems out of place for this to be occurring if safeguard has been removed.
Please can you private message me screen shots of what you are seeing when you are trying to access them using our connection.
Once I have these I will look into this further.
Re: Some websites not working
18-04-2020 6:58 PM
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Just tested
https://www.xiachufang.com/, lots of picture of food.
login.sina.com.cn, lots of Chinese writing and a login screen.
pan.baidu.com, pictures of coffee, keyboards and Chinese people.
Conclusion they are accessible and not being blocked by Plusnet no filters enabled as I am a grown up
Re: Some websites not working
19-04-2020 4:46 PM
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Hi @dws1900
Thank you very much for testing this.
It seems like I might have been blocked by the sites for no reason....I was only hoping that it would only ban a single IP address not a range..
Just now I have found that there are other users have similar problem, although to different sites....:
https://community.plus.net/t5/Fibre-Broadband/DNS-Issues/td-p/1727871
Thanks again for testing!
by the way, none of the website should be banned by the SafeGuard feature 😁
They are cooking instruction / recipes website; cloud storage; and log in for a social networking one
Re: Some websites not working
19-04-2020 6:39 PM - edited 19-04-2020 6:39 PM
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Glad you got it resolved, just a quick question, are you using plusnet's router, or another model?
The plusnet router is limited in what it can do, for example you cannot change the DNS in the router (but you can in most computer's, though it can be a bit tedious), so you are stuck with their DNS, as opposed to have a number of alternatives with different DNS providers.
Re: Some websites not working
19-04-2020 6:50 PM
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Sorry, apologise for my poor English, but this is not solved yet 😢
I am using a 3rd party router (TPlink VR2800) and it has been excellent for 2 years and still running. I have managed to change the DNS setting in it though, tried Google ones and PN default ones, neither worked for this issue...
However, I did some tracert to pan.baidu.com and seems like the DNS is working, but actually some node servers blocked me.... please see the picture if you are interested, might have a compare with yours😏?
Cheers.
Re: Some websites not working
19-04-2020 7:12 PM
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Not much better than yours.
3 * * *
4 * * *
5 * * *
6 * * *
7 * * *
8 * 166-49-209-194.gia.bt.net (166.49.209.194) 12.720 ms *
9 * * *
10 * * *
11 * * *
12 * 219.158.18.65 (219.158.18.65) 246.324 ms 245.660 ms
13 219.158.18.65 (219.158.18.65) 245.653 ms 246.282 ms 236.345 ms
14 * 123.126.0.254 (123.126.0.254) 222.117 ms *
15 61.48.51.66 (61.48.51.66) 222.080 ms * *
16 61.48.51.50 (61.48.51.50) 227.980 ms * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * * *
22 * * *
23 * * *
24 * * *
25 * * *
26 * * *
27 * * *
28 * * *
29 * * *
30 * * *
ping pan.baidu.com
PING yiyun.n.shifen.com (111.206.37.70) 56(84) bytes of data.
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=1 ttl=49 time=225 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=2 ttl=49 time=233 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=3 ttl=49 time=220 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=4 ttl=49 time=234 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=5 ttl=49 time=237 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=6 ttl=49 time=236 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=7 ttl=49 time=226 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=8 ttl=49 time=216 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=9 ttl=49 time=233 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=10 ttl=49 time=223 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=11 ttl=49 time=237 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=12 ttl=49 time=237 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=13 ttl=49 time=228 ms
64 bytes from 111.206.37.70 (111.206.37.70): icmp_seq=14 ttl=49 time=232 ms
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