Slow speed on fibre extra
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- Re: Slow speed on fibre extra
Slow speed on fibre extra
24-03-2020 10:48 PM
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Re: Slow speed on fibre extra
24-03-2020 10:52 PM
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This topic has been moved from ADSL Broadband to Fibre Broadband.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: Slow speed on fibre extra
01-04-2020 3:28 PM - edited 01-04-2020 3:29 PM
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Hi @woodlea,
I'm sorry that you have been experiencing poor speeds since upgrading your broadband and for the delay in picking up your messages on here. Having tested your line, the test isn't picking up the cause of the problem from here but something definitely looks to be out of place as the line is syncing at 45.8mbps. Although this is slightly above the minimum guaranteed for your line, it's below the line's estimated speed of 55 - 76.5mbps:
GEA Test Detail |
|||
Circuit ID |
NA |
Service ID |
BBEUXXXXXXXX |
|
|||||
Test Outcome |
Pass |
||||
Test Outcome Code |
GTC_FTTC_SERVICE_0000 |
||||
Description |
GEA service test completed and no fault found . |
||||
Main Fault Location |
OK |
||||
Sync Status |
In Sync |
||||
Downstream Speed |
45.8 Mbps |
||||
Upstream Speed |
13.4 Mbps |
||||
Appointment Required |
N |
||||
Fault Report Advised |
N |
||||
NTE Power Status |
PowerOn |
||||
Voice Line Test Result |
Pass |
||||
Bridge Tap |
Detected |
||||
Radio Frequency Ingress |
Not Detected |
||||
Repetitive Electrical Impulse Noise |
Not Detected |
||||
Cross Talk |
Not Detected |
||||
Estimated Line Length In Metres |
667.5 |
||||
Upstream Rate Assessment |
Reasonable |
||||
Downstream Rate Assessment |
Reasonable |
||||
Interference Pattern |
Regular Interference Observed Daily |
||||
Service Impact |
No Impact Observed |
||||
Interference Duration Longest Occurrence |
;00:00to23:45 |
||||
Interference Location |
Customer Premise |
||||
Interference Observed In Days |
14 |
||||
Home Wiring Problem |
Not Detected |
||||
Downstream Policing Discard Rate |
0.0 |
||||
Customer Traffic Level |
Upstream and Downstream traffic detected |
||||
Technology |
VDSL |
||||
DP Type |
External |
||||
Profile Name |
0.128M-80M Downstream, Interleaving High - 0.128M-20M Upstream, Error Protection Off |
||||
Time Stamp |
2020-03-19T15:30:00 |
Parameters |
MIN |
MAX |
AVG |
Down Stream Line Rate |
42.0 Mbps |
48.0 Mbps |
46.4 Mbps |
Up Stream Line Rate |
12.3 Mbps |
13.5 Mbps |
13.4 Mbps |
Up Time |
608.0 Sec |
900.0 Sec |
899.3 Sec |
Retrains |
0.0 |
1.0 |
0.0 |
Current and Last 15 Minute Bin Performance |
||
Parameters |
Last Traffic Count(Upto 15 mins) |
Current Traffic Count(Upto 15 mins) |
Start Time Stamp |
2020-04-01T15:00:13.770+01:00 |
2020-04-01T15:15:13.770+01:00 |
Ingress Code Violation |
0 |
0 |
Egress Code Violation |
0 |
0 |
Errored Seconds |
0 |
0 |
Severely Errored Seconds |
0 |
0 |
Unavailable Seconds |
0 |
0 |
As the test hasn't picked up the cause of this, we'll need to do some troubleshooting to start ruling things out. I'd recommend starting with basic checks here. If these checks don't resolve the problem, the next step would be to connect your router directly to the test socket, which is under the faceplate of your master socket and seeing if the connection stabilises. This rules out internal wiring, face plates and extension sockets as being the cause. Please see the following guide for instructions on how to connect to the test socket. https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242 Please let us know if your speed doesn't improve once you've done the troubleshooting.
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