Slow Super Fibre

[#1]

That's actually wrong. With FTTC the line speed is dependant on distance to the fibre cabinet, NOT the exchange.

[#2]

Sorry I meant the cabinet, cabinet 9 is 900m away from my house

[#3]

Unfortunately on FTTC the speeds drop quicker over distance than standard broadband.

When FTTC first goes live in a area some lines may have estimates which can't be achieved due to a mixture of reasons.

Over time you may find the estimates for your line drop to reflect what your currently getting.

[#4]

@MatthewWheeler, have you raised the incorrect wording in the email with anyone?

[#5]

Just fed that back now.

[#6]

Now everything should have settled down. I'm still only getting 57/58 mbs is this normal? If the bushes weren't in front of my house I could see junction box nine from my front door.

[#7]

Testing your connection shows you're in sync the smallest amount above the low end of the estimate for your line (Sync'd at 61.8Mbps with a low end estimate of 61.7Mbps)

Having said this, the test is also advising of a suspected phone fault. When testing the phone line, no fault is found

Could you try removing the faceplate of the master socket and connecting to the test socket to see if this gives any improvement please. This should rule out problems with internal wiring/the faceplate itself.

[#8]

The faceplate is the new type with 2 sockets, one for Phone which is unused and the other for broadband

[#9]

What you do is take the front off. Depending on the type of faceplate this is either clipped on or you remove two screws. You will then find another socket inside. Plug a different filter into this (you should have had one supplied with your router) and plug your router into the filter and try again preferable with nothing plugged in to the phone socket. This not only removes all your internal wiring (if any) from the circuit, it also allows the line to be tested with a different filter. This way if there is still a fault it is not being caused by you.

[#10]

Tested through the test socket twice. 56.89 and 57.63

[#11]

That's not a bad throughput for the speed your router is in sync at [61.6mbps]

[#12]

I don't think it's that good that's a 30mbps drop from what I'm paying for. I don't expect 70s for one minute, but I would expect mid 60s

[#13]

Unfortunately with the speeds being within the estimates there isn't anything further our suppliers will be able to do.

[#14]

It's just a shame that customers are not made aware of this before they sign up to contracts. I don't think that many would be so keen if they were told that out of the 78mbps they signed up for they would get just 57mbps maximum. It's like going into a petrol station and paying for 78 litres of fuel, but only getting 73% of what they paid for. I thing more transparency is needed so that customers are not misled in any way. Thanks for looking into this for me and your quick responses

[#15]

Hi @arpswetman

The estimated speeds are given during sign up.  If you sign up online then they are quite clearly displayed before you get anywhere near the payment screens, and if you do it on the phone then they will be read out to you.