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Fibre Activation Day For Me Today

vibrance
Dabbler
Posts: 17
Registered: ‎04-07-2017

Fibre Activation Day For Me Today

Well, here it is, Fibre Activation Day 20th July. It was originally scheduled for 5th of July but the router had not arrived and was put back until today because of engineer availability problems.

 

In the activation information from PlusNet it says "You'll receive an automated email in the early hours of the morning advising the product change is complete. I would expect the work to be carried out during normal business hours."

 

Well, so far no automated email received and my "early hours of the morning" have now passed. Not sure when PlusNet's "early hours" are though, maybe in a different time zone perhaps?

 

I'm going to report on here how the whole process goes and later point out where a question I asked some time ago regarding the master socket was not answered. So far this has not been an edifying experience but of course, it may yet get better. Here's hoping.

 

08:28hrs - a few minutes after posting the above I received the automated broadband product change email so that's good, the first step on the path is done.

 

Now, what happens next? I have found the explanation of the process of moving to fibre to be somewhat lacking. Can anybody enlighten me on what else needs to be done and by whom? Specifically, will an Openreach engineer require access to my property? Do I just wait around all day to see what happens or what?

 

34 REPLIES
Minivanman
Seasoned Hero
Posts: 6,016
Thanks: 1,595
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Registered: ‎04-11-2014

Re: Fibre Activation Day For Me Today

Are the fibre lines to either to your house or the cabinet been run,and have both the external and internal ONT boxes been fitted? 

My FTTP installation has not long been completed but it took five unannounced visit from BT engineers to complete the external work, a further two to tidy up the ONT box and cables, and three more to actually get it up and running because work back at the exchange and underground trunking had to be sorted out. I might be wrong on the number of calls by BT but not far off, but for whatever reason it always seems to take them weeks to sort it out. Last year it was easily more than twenty visits over a period of six month to sort out my PSTN line. 

On reflection and given that plusnet are a third party provider, it seems there is little that they can do in order to chivvy BT along other than raise those tickets and trust to luck. One things for sure, fibre may be up to speed but BT are most definitely not.

Hope it all goes well for you, it's certainly made a change here going from less the 5mbs to well over 30mbs so hang in there.Thumbs Up

I know where I am, I've been lost here before.
maranello
Pro
Posts: 1,038
Thanks: 101
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Registered: ‎11-01-2008

Re: Fibre Activation Day For Me Today

@vibrance

Is your fibre connection FTTP or FTTC? @Minivanman's response is mostly not relevant if you are having FTTC, but there may still be a need for an engineer to access your property if your master socket has not been upgraded recently. 

My other car isn't a Ferrari
vibrance
Dabbler
Posts: 17
Registered: ‎04-07-2017

Re: Fibre Activation Day For Me Today

Thanks for the reply but my fibre connection is FTTC rather than FTTP. I have no idea what has been run to / from the cabinet!

vibrance
Dabbler
Posts: 17
Registered: ‎04-07-2017

Re: Fibre Activation Day For Me Today

Yes it's FTTC and the master socket does not have a VDSL2 faceplate fitted. I have been unable to get any information from PlusNet on the master socket question. I simply don't know if an engineer visit needs to happen or whether this is a "self install" as far as the master socket part is concerned.

 

I am simply not sure if I need to buy (and fit) the VDSL2 faceplate myself. If I knew this for sure I would have already have done so.

 

The vague nature of this process is very frustrating to say the least and must generate a ton of tickets, posts and general dissatisfaction.

maranello
Pro
Posts: 1,038
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Registered: ‎11-01-2008

Re: Fibre Activation Day For Me Today

If a member of Plusnet staff picks up on this thread they should be able to confirm for you if the engineer will need access. 

I understand your frustration at the lack of information.

My other car isn't a Ferrari
Minivanman
Seasoned Hero
Posts: 6,016
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Registered: ‎04-11-2014

Re: Fibre Activation Day For Me Today

@maranello

"Minivanman's response is mostly not relevant...."

Sorry, just trying to help and share. Sad

I know where I am, I've been lost here before.
maranello
Pro
Posts: 1,038
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Registered: ‎11-01-2008

Re: Fibre Activation Day For Me Today

@Minivanman Sorry from me too, didn't mean it to come across as a criticism of your response. 

My other car isn't a Ferrari
RealAleMadrid
Aspiring Champion
Posts: 853
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Registered: ‎07-07-2009

Re: Fibre Activation Day For Me Today

Unlikely to get an engineer visit, FTTC is self install these days and master socket is not upgraded so you continue to use the ADSL filter. Getting a suitable VDSL faceplate would be a good move.

jafreer
Aspiring Pro
Posts: 844
Thanks: 54
Registered: ‎13-10-2012

Re: Fibre Activation Day For Me Today

@vibrance, it may be useful if you take a picture of your current master socket to identify the type. Depending on the type, it may be quite easy to fit a filtered faceplate.

 

Is your modem/router going to be plugged directly into the master socket? Or is it going to be connected to an extension?

vibrance
Dabbler
Posts: 17
Registered: ‎04-07-2017

Re: Fibre Activation Day For Me Today

@RealAleMadrid

 

Thanks for that. I am ready to get a VDSL2 faceplate but haven't done so to date because of the huge degree uncertainty in this process.

vibrance
Dabbler
Posts: 17
Registered: ‎04-07-2017

Re: Fibre Activation Day For Me Today

@jafreer

 

I think the current master socket is of the type that allows a VDSL2 faceplate to be fitted although I do need to check this physically.

 

The router is and will remain plugged into a 5 metre extension which currently has the supplied ADSL filter plugged into it.

Browni
Aspiring Hero
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Registered: ‎02-03-2016

Re: Fibre Activation Day For Me Today

What @RealAleMadrid says is good information.

Have you looked at the 'Let's get connected' booklet that comes with the router? That should show how to set things up.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
jafreer
Aspiring Pro
Posts: 844
Thanks: 54
Registered: ‎13-10-2012

Re: Fibre Activation Day For Me Today

Do you have any extension wiring in the house? i.e. any other phone sockets? If so, a filtered faceplate is a really good option as you won't be sending your VDSL2 signal all around that extension wiring (and obviously no need for microfilters at the extensions).

vibrance
Dabbler
Posts: 17
Registered: ‎04-07-2017

Re: Fibre Activation Day For Me Today

@Browni

 

Yep, the set up is all good. Been on ADSL2 with PlusNet for years so well acquainted with connection of router / filter / phone etc.