Reduction in speed

[#1]

Even if your IP profile was 73.4 they would still say you are in acceptable range

My 80/20 says  For your connection, the acceptable range of speedsis 40 Mbps-77.43 Mbps .

So Basically its not a Fault until i have lost 50%    !!!!!!    of my speed

Acceptable Range is stupid its just a get out

[#2]

@rongtw

We're not going off the acceptable range shown there, the information is from the estimates at http://dslchecker.bt.com/ - if you're syncing below the low end of the clean estimate then it's classed as a fault.

[#3]

Chris , Sorry to sort of hijack this post but i am no network engineer .

My cabinet is across the road from my house , less than a 100 yds i had a new line fitted when i went to fibre  so i would presume i am on the clean range , from your link it says High is 80 , low is 78.1 .and my IP profile is 77.4

my speed is 75.01 but i understand i always lose a little , so i am happy

But what i don't understand is how on the BT test it says its acceptable for me to go down to 40 ?

[#4]

@Chris Would really like a response to my posts:

https://community.plus.net/t5/Fibre-Broadband/Reduction-in-speed/m-p/1381896#M49956

https://community.plus.net/t5/Fibre-Broadband/Reduction-in-speed/m-p/1381970#M49967

[#5]

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@khaled75 wrote:

Ok, so the estimate for my line is between 80 and 66, is that correct?

 Yes, the sync speed estimate is between 80 and 66.

@khaled75 wrote:

Download speedachieved during the test was - 60.92 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-63.77 Mbps .
 Additional Information:
 IP Profile for your line is - 63.77 Mbps

My IP profile before I got a dropped connection the other day was 73.4

My current download speed (done on BTW and speedtest) is between 59 and 61.  Before the disconnect it was between 70 and 72, very rarely even 73

Also, my faceplate does not have a test socket.

So am I or am I not below the estimate range?

You are exactly on the bottom end of the estimate range:

@Chris wrote:

Estimate

Featured Products	Downstream Line Rate(Mbps)		Upstream Line Rate(Mbps)		Downstream Range(Mbps)	WBC FTTC Availability Date	WBC SOGEA Availability Date	Left in Jumper
	High	Low	High	Low
VDSL Range A (Clean)	80	66	20	20	--	Available	--	--

Line Test

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	66.0 Mbps
Upstream Speed	20.0 Mbps

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[#6]

@Chris

Is this within the estimate range too?

Download speedachieved during the test was - 47.49 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-63.77 Mbps .
 Additional Information:
 IP Profile for your line is - 63.77 Mbps

So I've gone from between 70-72 Mbps to 47.49

I don't know about you but this doesn't seem right ....

[#7]

The estimate range is for the sync speed, that's the speed I've provided from the line test.

The issue on the latest speedtest you've shown is lower than I'd expect yes, but isn't the same issue as the sync speed reducing to 66Mb/s.

I'm simply trying to set the expectations of what you can expect from your line and what is classed as a fault or not.

We're more than happy to get an engineer to visit and that's why I've left the fault ticket open, I just wanted to make you aware of what the estimates are relating to.

[#8]

@Chris I'm not happy about this but it is what it is I guess. One can enjoy ~70-74 Mb since 2012 and one day be inexplicably reduced to 59-61 Mb and that's that.

Thanks for taking the time to explain the estimate range though I suppose.

Cheers

[#9]

It may also increase on it's own again.

I have just noticed that your line has had a couple of disconnections today, if this continues let me know as that may actually point to a fault.

At this point I'm going to pass the fault ticket back to you, it'll stay open for 14 days to allow you to monitor the line and let you get back to us if you have any further issues.

[#10]

The disconnects were me trying to plug into different routers and also directly into the modem.  Just making sure equipment is working ok.

[#11]

@Chris I have responded to the ticket a few minutes ago - #137109979

Currently, things are not looking great

 Download speedachieved during the test was - 45.64 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-64.18 Mbps .
 Additional Information:
 IP Profile for your line is - 64.18 Mbps