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slow/intermittent connections

smtt20211
Newbie
Posts: 3
Registered: 02-11-2016

slow/intermittent connections

Since the 25th of October my speeds have been extremely slow, I've also noticed a massive reduction in download speeds. A 161mb file took me 45 minutes to download - sometimes getting a stable connection is impossible. The range of the wifi itself has been abysmal, if I'm not sat in the same room as the router I get no internet whatsoever. I've never had issues with plusnet before, everything has been fine up until a few days ago. I checked all the planned work and none seemed to affect anywhere close to me.

 

Ran a speed test, the results are as follows:

 

download: 0.7Mb

upload: 0.23Mb

Ping Latency: 205.00

 

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,776
Thanks: 108
Fixes: 32
Registered: 27-04-2007

Re: slow/intermittent connections

Hi, given what you've mentioned and what I can see noted from a call to us yesterday it really does sound like a WiFi issue.

 

Can you give the tips a try we listed on ticket 137299737 please?

 

You might also find the information here useful: https://www.plus.net/help/broadband/getting-the-best-wifi-signal/

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
smtt20211
Newbie
Posts: 3
Registered: 02-11-2016

Re: slow/intermittent connections

I've done all of this and it's not helped whatsoever.