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Re: Recently joined - Slow speeds

notimpressed1
Newbie
Posts: 1
Registered: ‎13-07-2017

Re: Recently joined - Slow speeds

I totally agree with you.  I've recently joined Plusnet for their fibre as I had slow broadband.  I STILL have slow broadband and cannot even do the live chats because my internet keeps dropping out.  What makes me laugh is when you want to join them its so easy to actually speak to a real person, yet once you've paid your money and are meant to have the service they don't seem to care.  I'm really not impressed so far.  I'm hoping someone on here will tell me that my broadband will suddenly improve!! Even comments on FB take forever to open, even when i'm sat in front of the router. :-( 

Moderator's note by Mike (Mav): Changed thread title to reflect issue.

2 REPLIES
Moderator
Moderator
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Registered: ‎06-04-2007

Re: Recently joined - Slow speeds

Moderator's note:

Split from https://community.plus.net/t5/Plusnet-Feedback/Terrible-start-to-contract/m-p/1457233#M77696 and title changed.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 5,818
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Fixes: 213
Registered: ‎01-01-2012

Re: Recently joined - Slow speeds

Sorry to hear you're having issues.

Our tests aren't showing any obvious cause.

Do you connect over a wired or wireless connection?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team