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Unlimited Fibre but old ADSL speeds?

mallah
Dabbler
Posts: 11
Registered: 23-06-2017

Unlimited Fibre but old ADSL speeds?

Hi,

I upgraded to Unlimited Fibre a couple of days ago and set up my router yesterday without any probs, even managed to do some advanced bits to rename the WiFi and passwords so they were the same as before.

However just been checking line speeds with various online checkers and they all say my speeds are the same as they were on ADSL?  i.e. 6.92 Mbps download, 0.86 Mbps upload. What's going on?

16 REPLIES
yfront
Grafter
Posts: 28
Thanks: 2
Registered: 27-04-2009

Re: Unlimited Fibre but old ADSL speeds?

What would you expect to get using.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Fred

Moderator's note by Mike (Mav): Post released from Spam Filter

mallah
Dabbler
Posts: 11
Registered: 23-06-2017

Re: Unlimited Fibre but old ADSL speeds?

That says it should be 40Mbps. I suspect Openreach haven't done their bit despite PN sending me the go for it email?

liane14
Dabbler
Posts: 19
Thanks: 1
Registered: 22-06-2017

Re: Unlimited Fibre but old ADSL speeds?

More than likely your profile hasn't been updated correctly to account for the change. Happened to me recently but they were quick to resolve.
Browni
Aspiring Hero
Posts: 2,178
Thanks: 746
Fixes: 45
Registered: 02-03-2016

Re: Unlimited Fibre but old ADSL speeds?

On the BT checker is there any mention of an open order?
I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
mallah
Dabbler
Posts: 11
Registered: 23-06-2017

Re: Unlimited Fibre but old ADSL speeds?

No mention of an open order on the checker?

Community Gaffer
Community Gaffer
Posts: 1,427
Thanks: 2,214
Fixes: 37
Registered: 29-09-2011

Re: Unlimited Fibre but old ADSL speeds?

@mallah

 

I can see you called in recently, we're taking a look at your account now hopefully can give you an update in the next 30 minutes or so.

 

Really sorry but it looks like there are no orders placed here, it looks like there are some problems as some systems suggest fibre is available and some that it is not, we've placed a ticket into our provisioning team to investigate and we will monitor it and let you know exactly what's going on.

 

Sorry for the inconvenience.

 Jono H
 Plusnet Community Manager
mallah
Dabbler
Posts: 11
Registered: 23-06-2017

Re: Unlimited Fibre but old ADSL speeds?

OK thanks, I'll check back tomorrow.

Community Gaffer
Community Gaffer
Posts: 1,427
Thanks: 2,214
Fixes: 37
Registered: 29-09-2011

Re: Unlimited Fibre but old ADSL speeds?

@mallah It's unlikely to be fixed tomorrow, I'll aim to get an update by Monday

 Jono H
 Plusnet Community Manager
mallah
Dabbler
Posts: 11
Registered: 23-06-2017

Re: Unlimited Fibre but old ADSL speeds?

Thanks, I'll keep an eye out for progress on Monday.

Plusnet Help Team
Plusnet Help Team
Posts: 4,217
Thanks: 855
Fixes: 179
Registered: 25-03-2015

Re: Unlimited Fibre but old ADSL speeds?

I've now got an order placed for you and requested the activation as soon as possible. Once we receive confirmation of the activation date from our suppliers we'll let you know.

 

Thanks for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mallah
Dabbler
Posts: 11
Registered: 23-06-2017

Re: Unlimited Fibre but old ADSL speeds?

Thanks, that order was scheduled to be complete yesterday? Still got speeds as attached.

Plusnet Help Team
Plusnet Help Team
Posts: 4,217
Thanks: 855
Fixes: 179
Registered: 25-03-2015

Re: Unlimited Fibre but old ADSL speeds?

Could you try disconnecting and reconnecting and let me know if you're still experiencing speed issues now please.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mallah
Dabbler
Posts: 11
Registered: 23-06-2017

Re: Unlimited Fibre but old ADSL speeds?

Thanks, that appears to have improved things as attached - not quite reached the promised 40mbps min but I'll keep trying at different times.

Plusnet Help Team
Plusnet Help Team
Posts: 4,217
Thanks: 855
Fixes: 179
Registered: 25-03-2015

Re: Unlimited Fibre but old ADSL speeds?

The service is capped at a maximum of 40Mbps (Advertised at up to 38Mbps) on Unlimited Fibre, however if you're testing over wireless 33Mbps might just be because the speeds would be lower over wireless compared to a wired connection.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team