Random drop outs
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- Re: Random drop outs
Random drop outs
09-09-2018 9:40 AM - edited 09-09-2018 9:43 AM
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Hi,
Looking for some assistance, my broadband has been dropping out quite often recently where the router will revert to a flashing orange light then comes back up really quickly. I spoke with someone on live chat about a month ago who advised the usual stuff, change the microfilter and use the test port, unfortunately I don't have a test port on my Master Socket 5c however I have switched to a different microfilter but the issue still persists.
It has just dropped out twice in the last 10 minutes.
I didn't experience these drop outs with BT previously and I'm still using the BT Home Hub 6.
Re: Random drop outs
10-09-2018 10:16 AM
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Once again, the internet has just dropped out twice in a row.
Re: Random drop outs
10-09-2018 3:18 PM
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Thanks for getting in touch. I'm sorry to hear about the dropouts.
I've tested your line and there's a potential fault that I'd like our suppliers to take a look at.
Could you raise a fault ticket here and let us know when you've done so?
Thanks,
Dave
Re: Random drop outs
10-09-2018 3:23 PM
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Re: Random drop outs
10-09-2018 5:11 PM
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Thanks @energybutton
It looks like the troubleshooter has raised a fault with our suppliers and they've asked us to book an engineer visit with you.
If you can reply to this ticket with your availability giving us a nudge here when you've done so we'll be happy to book the appointment in.
Re: Random drop outs
10-09-2018 5:35 PM
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Re: Random drop outs
11-09-2018 9:13 AM
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I've booked your engineer visit and updated this ticket with the full information.
Kind Regards,
MoR
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