Over 3 weeks for a fibre upgrade... really?
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- Re: Over 3 weeks for a fibre upgrade... really?
Over 3 weeks for a fibre upgrade... really?
10-08-2016 10:53 PM - edited 10-08-2016 10:53 PM
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So unfortunately something occurred with my Fibre Extra upgrade and although it happened on the system it didn't actually happen physically
So after speaking to someone at provisions I was told I'd be given a date within 24hrs for when my broadband would finally be upgraded and after checking my closed questions tonight I can see that the date is now set for 2/09/16... so why is it going to take so long? I thought upgrades took between 7-10 days?
Re: Over 3 weeks for a fibre upgrade... really?
10-08-2016 11:34 PM
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@IceColdRum Timescale will likely be down to BT Open Reach engineer availability locally .
Regards
Mike
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Over 3 weeks for a fibre upgrade... really?
11-08-2016 9:36 AM
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Hey IceCold,
I'm really sorry that things have been put back here. It's systems rather than individuals that have let us down here. Not that that's a valid excuse.
Your order is actually booked in for the 1st, so I'll update your ticket so that you've got confirmation. This bit is subject to engineer availability in your area.
Matty
Re: Over 3 weeks for a fibre upgrade... really?
20-08-2016 9:40 PM - edited 20-08-2016 9:42 PM
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Could someone from Plusnet take a look at my bill this month as I think I've been charged for fibre but it won't be installed until the 1st?
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