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On Fibre, should I have the Plusnet Hub One or the 2740dn router ?

FIXED
gooner77
Grafter
Posts: 39
Registered: 22-09-2009

On Fibre, should I have the Plusnet Hub One or the 2740dn router ?

I have had fibre for a number of years and have recently had multiple issues. I asked for a new router expecting to be sent a Plus Net Hub One. To my horror I discover I have been sent the 2470DN which appears to be quite unsuitable for anything above basic broadband access and has lots of terrible reviews. I mostly use the service for gaming and yet the router is not even dual band and has very basic settings and options

 

As a fibre customer paying for a premium service shouldn't I have the Plus net hub one ?

4 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: On Fibre, should I have the Plusnet Hub One or the 2740dn router ?

Fix

It looks like my colleague sent out the wrong router as they have even managed to send the ADSL variant of the 2704. I'll get a Hub One dispatched to you and a returns bag for the other router sent too.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
gooner77
Grafter
Posts: 39
Registered: 22-09-2009

Re: On Fibre, should I have the Plusnet Hub One or the 2740dn router ?

Thanks. I've had texts on my phone confirming the PlusOneHub is being sent

 

Just an observation but Plusnet staff seem to be unaware that I'm on Fibre in my dealings with them. When I moved house last year I had to keep reminding them that I'm on Unlimited fibre. They originally quoted the wrong speeds and fee's etc

 

Otherwise its all good

gooner77
Grafter
Posts: 39
Registered: 22-09-2009

Re: On Fibre, should I have the Plusnet Hub One or the 2740dn router ?

Hi I received both routers from Royal Mail this morning. Is the returns bag still on the way ?

 

I'll send the 2740dn router back as soon as I get that

Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: On Fibre, should I have the Plusnet Hub One or the 2740dn router ?

I ordered the returns bag at the same time, if it doesn't arrive I wouldn't worry too much about Wink

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff