Not getting speeds I paid for.

[#1]

So, I suggest you are getting the speeds you are paying for. However, you should consider saving a few quid and dropping down to the lower 40 / 10 product - your line is bit too far away from the cabinet to get the full 80 / 20 speeds.

But its your call - is it worth paying more for the speeds you are getting?

[#2]

Well, that's unfortunate. Is there really no chance of me seeing speeds around 60mbps?

I do have another issue though concerning my master socket. Whilst I was connected to the test socket, I was able to maintain speeds up to 48mbps, but when not connected to the test socket and instead in the master socket, my download speed dropped down to 38mbps. I noticed several wires were disconnected when I removed the front panel. Is there some sort of wiring problem perhaps?

[#3]

Sorry to hear your speeds are poorer than expected.

I've attached a test of your line below which shows you have what's known as a bridge tap which can be a internal issue.

Do you have the router connected to the test socket at the moment?

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	44.2 Mbps
Upstream Speed	11.4 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Detected
Repetitive Electrical Impulse Noise	Not Detected
Estimated Line Length In Metres	539.6
Upstream Rate Assessment	Low
Downstream Rate Assessment	Reasonable
Interference Pattern	Regular Interference Observed on Week Days
Service Impact	No Impact Observed
Interference Duration Longest Occurrence	From 18:00 to 20:00
Interference Location	Unknown
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Profile Name	0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2018-09-11T17:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	44.2 Mbps	53.6 Mbps	51.8 Mbps
Up Stream Line Rate	11.4 Mbps	15.3 Mbps	14.5 Mbps
Up Time	815.0 Sec	900.0 Sec	899.6 Sec
Retrains	0.0	1.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2018-09-24T15:55:17Z	2018-09-24T16:10:17Z
Ingress Code Violation	5	1
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

[#4]

@MatthewWheeler

No. At the moment it isn't connected to the test socket. I can connect it back into the test socket if required.

[#5]

If you could that'd be great.

If the bridge tap is still showing as there after we'll need to look at arranging a engineer visit

[#6]

@MatthewWheeler

I have reconnected to the test socket. I've also posted pics of the wiring situation in my master socket so you can see what I was referring to.

[#7]

Hi @IIDiabolos,

I've tested your line today and I can see that you are currently achieving a Downstream Sync Rate of 52.9Mbps and the connection appears to be stable. As this is the case, it's likely that the faceplate of your Master Phone Socket was causing the lower speeds and to resolve the issue I'd advise to either replace the faceplate or just keep the router set up within the test socket, the only real downside to this is that any extension sockets around the property won't be able to function whilst the faceplate is disconnected.

That being said, if you do notice any further issues, please let us know as soon as you're able to and we'll be happy to investigate further.

[#8]

Alright, I'll consider getting the faceplate replaced. Would I be able to replace the faceplate with one where I can directly connect the phone and broadband into the socket without a microfilter? Like this one for example:

https://www.amazon.co.uk/LINDY-75114-VDSL2-Microfilter-Faceplate/dp/B014E4FIJK/ref=mp_s_a_1_3?ie=UTF...

[#9]

It depends on your current socket. If the connection in the back of the new face plate matches the location in the socket it should just slot all. All that faceplate is, is a microfilter that fits flush with your socket as opposed to hanging down.

They are usually universal, however, we cannot guarantee this as it is third party equipment.