Hi Richard,
I should start perhaps start by saying that, before I started out on the wired test adventure I did a wireless test and saw a speed of just below 8Mb/s. Thereafter it became an interesting morning, during which I discovered that there is a fault on my 'domestic' PC in that it will not recognise an ethernet connection. A fault with the mobo or on board wireless card I suspect. So, I very reluctantly, dismantled my gaming PC and, as I had previously understood, as soon as I connected to the router with a cable it picked that up and switched to a wired connection. The speed test result from that is attached.
Just as I had completed that mammoth task (and now I have to put it all back together again) I received a call from a Open Reach guy in Belfast. Open Reach have identified the fact that there are still problems on the line and they are going to be working to try and identify what that might be and try to bring the line back to stability. Estimation, probably up to 2 weeks.
Notwithstanding all of the frustrations of the last 3 months it is reassuring, over the last few days, to have witnessed people with a proactive approach and who are not content to tell me "that is the best you can expect at that distance from the cabinet" or "the speeds that you are seeing are within your contracted limits" or "if you are not happy you can leave without penalty" or "you realise that if we send an engineer and the fault proves to be in your property we will charge you £65".
So thank you to Gandalf and to Hugh in Belfast. Also a huge thank you to RichardB for all of his help, guidance and patience.
I will update here if and when anything happens 😊
Kind regards
Dave
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