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Line speed reduced

jimmymorgan
Hooked
Posts: 5
Registered: 26-05-2016

Line speed reduced

Over the last couple of days my fibre has gone down to 3-4mbps down and 0.2mbps up. Big big drop in speed. Can you please flush the line and help me get it back to normal.
Thanks
8 REPLIES
Keithsophie
Newbie
Posts: 1
Registered: 13-12-2016

Re: Line speed reduced

My speed has gone down to 0.59 this is no good that y I am on here to see if there is a  problem 

Plusnet Staff
Plusnet Staff
Posts: 38
Thanks: 17
Registered: 20-12-2013

Re: Line speed reduced

Sorry to hear that you are both having issues with speed.

Can you confirm that you have tested using an ethernet connection to rule any issues with the wireless and if possible complete speed testing at http://speedtest.btwholesale.com/

 

Let me know how you get on.

 Peter Birt
 Plusnet Support Team
Afran
Grafter
Posts: 52
Thanks: 2
Registered: 17-09-2013

Re: Line speed reduced

Peter, is there any way you could check in on the status of my line fault? I posted here: https://community.plus.net/t5/Fibre-Broadband/Connection-dropping-out-since-this-morning/m-p/1395196... at present, I'm no longer getting disconnects but my connection is far from stable (15-15000ms constantly) with roughly 75% packetloss. I'm curious if there is work going on currently and when it's likely to settle down? Re: the "Impairment in copper joint" Error. Note, running the test you link these are my results at present:

 

Download 30.87 Mbps

Upload 8.00 MBps

Ping 772

Plusnet Staff
Plusnet Staff
Posts: 38
Thanks: 17
Registered: 20-12-2013

Re: Line speed reduced

Hi Afran, 

 

I can take a look for your tomorrow when I'm in the office next. Just PM your username so i can find your account.

 Peter Birt
 Plusnet Support Team
Afran
Grafter
Posts: 52
Thanks: 2
Registered: 17-09-2013

Re: Line speed reduced

Thanks, i went ahead and sent you a PM. Turns out the disconnects haven't stopped, just less common. Still unuseable internet due to the latency spikes though (impossible to stream and/or play games atm)

jimmymorgan
Hooked
Posts: 5
Registered: 26-05-2016

Re: Line speed reduced

Peter,
Done speedcheck with ethernet.
Ping ranges from 23ms to as high as 327ms.
Download speed is always around 3.5
Upload speed is around 0.2
Plusnet Staff
Plusnet Staff
Posts: 38
Thanks: 17
Registered: 20-12-2013

Re: Line speed reduced

HI Afran,

The fault is at Point of no return at this time so it looks like an external engineer has been tasked to go out.

We should have updates within the next 24 hours.

 

 Peter Birt
 Plusnet Support Team
Plusnet Staff
Plusnet Staff
Posts: 38
Thanks: 17
Registered: 20-12-2013

Re: Line speed reduced

Hi Jimmymorgan,

I have tested your service and found that there is a disconnection in the network on your phone service . This will be the source of the issues on your broadband.

The ERT for repair is the 16th December.

You can track this on https://www.plus.net/wizard/?p=view_question&id=140074026

 

 Peter Birt
 Plusnet Support Team