Line acting peculiar tonight ??

[#1]

It's happening again. All I want is a stable connection and I am not getting one. My pings are high again and my speed has dropped to below handback threshold.

The line just get slower once I get it where it was but then can never get full speed back.

Could someone please check if there is a problem as I do not know why this keeps happening.

The kids do not like buffering on their movies lol

Many thanks.

[#2]

Hi @simonimps,

Sorry to hear you're having connection issues. Checking from this side everything is looking spot on to the router with barely any drops and 45.2Mbps download and 10.8Mbps upload showing to get there with no signs of errors.

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0000
Description	GEA service test completed and no fault found .
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	45.2 Mbps
Upstream Speed	10.8 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Not Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	745.0
Upstream Rate Assessment	Reasonable
Downstream Rate Assessment	Reasonable
Interference Pattern	Not Detected
Service Impact	No Impact Observed
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
DP Type	External
Profile Name	0.128M-80M Downstream, Interleaving Low - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2019-10-03T13:45:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	44.6 Mbps	45.2 Mbps	44.9 Mbps
Up Stream Line Rate	9.5 Mbps	10.8 Mbps	9.5 Mbps
Up Time	674.0 Sec	900.0 Sec	899.6 Sec
Retrains	0.0	2.0	0.0

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2019-10-16T13:15:56.065+01:00	2019-10-16T13:30:56.065+01:00
Ingress Code Violation	0	0
Egress Code Violation	0	0
Errored Seconds	0	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	0

Are you noticing the issue solely on wireless devices or wired also?

[#3]

Thanks for the reply @Beyhive 

It's on a wired connection.

When my ping goes up and I'm stuck at 45Mbps normally indicates DLM is active on my connection. Last time someone cleared it for me and the time before an openreach engineer cleared it from my house.

It's just annoying that it soon slows my connection but takes so long to reset or does not reset at all and then I have to try and get help.

Thanks anyway.

[#4]

Hey @Simonsimps

You're still  within estimates and above the minimum guarantee speed, so there's not much we can do get that speed up presently & remote testings hasn't brought back any solid results. I can see you did have a an hour and a half of disconnection today - did you disconnect your router and then reconnect later?

Thanks.

[#5]

---

@Mads wrote:

Hey @Simonsimps

You're still  within estimates and above the minimum guarantee speed, so there's not much we can do get that speed up presently & remote testings hasn't brought back any solid results. I can see you did have a an hour and a half of disconnection today - did you disconnect your router and then reconnect later?

Thanks.

---

Thanks for the reply.

Yes we had a powercut, that's the reason for the disconnect. 

I will just have to wait and see if it sorts itself out then.

Cheers.

[#6]

Hello can someone check my line again please. I keep getting disconnects at 1-3am and Speed went up and dropped down again last night.

It's been fine for a while now.

Cheers.

[#7]

Hi @Simonsimps

I've taken a look at your account and agree that drops are occurring around 1am (which you can see on the visual here).

Having tested your line, there's nothing from our side that would be causing the fairly routine drops (other than BT maintenance but I'd be surprised if this ran four nights in a row).

Is there anything within your premises that runs on a timer that may be causing these drops? Heating, house alarm, SKY box etc?

Thanks

Dave

[#8]

Thanks for the reply Dave. No nothing like that.

Seems to be ok again now anyway, been up for 3 days nearly. I will see how it goes. 

Cheers.