Is Broadband Down? Cannot Connect
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Is Broadband Down? Cannot Connect
Is Broadband Down? Cannot Connect
05-02-2019 6:21 PM - edited 05-02-2019 6:24 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Tried everything but nothing. Light is Blue on the Router
Chesterfield, Derbyshire
Re: Is Broadband Down? Cannot Connect
05-02-2019 6:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is Broadband Down? Cannot Connect
06-02-2019 7:25 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Came back on at 7pm last night
No idea what caused it to go down
While i am here, my 18 month contract ended in August last year, so I assume was on a rolling contract after that. The bill each month has been £39.98 since the 18 months ran out last August
I rang on 7th January this year to either cancel or get a better deal. Was offered a better deal of £27.99 per months for 18 months and took that offer.
However I have still been billed £39.98 for this month on the email I received on Feb 3rd...... We'll soon be taking a payment of £39.98 for your service. This will leave your account on or after 8th February 2019
Shouldn't this be now £27.99 a month?
Re: Is Broadband Down? Cannot Connect
06-02-2019 11:31 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @tcj1971, I'm sorry to see the discounts didn't take effect on your recent invoice.
I've issued a refund for the discount amount and re-applied these so it should be correct moving forward.
Apologies for any inconvenience this has caused.
I hope this helps.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Is Broadband Down? Cannot Connect