Iphone and Ipad lost wifi
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Iphone and Ipad lost wifi
24-06-2020 9:00 PM
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Hi I cant get my ipad or iphone to connect to my router even though its never been a problem. They both suddenly stopped working. There is no problem with my smart tv connecting or my pc.
Re: Iphone and Ipad lost wifi
24-06-2020 9:20 PM
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Not a lot to go on there, but to try and help, can you post a screen grab of your iPad 'Settings' screen - don't forget to blank out your 'user name' - top left. There is usually a way round these things, but it can be a bit trial and error.
Re: Iphone and Ipad lost wifi
25-06-2020 7:32 AM
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When you say
@elkieluca wrote:
Hi I cant get my ipad or iphone to connect to my router
What error or response are you getting?
- Your device can't find your Wi-Fi network or SSID?
- Your device finds the network but can't connect - connection problem?
- Your device finds and attempts authentication but fails to connect to the network - authentication problem?
Are you using a dual Wi-Fi band router (5/2.4GHZ)? Is your device set up to connect to both 5GHz and 2.4GHz Wi Fi bands?
If you are only set up to use 5GHz on your device there is a current know issue that might be the problem. Check out the details on this post here
Re: Iphone and Ipad lost wifi
25-06-2020 8:00 AM
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@elkieluca Another thought struck me last night. Try totally powering down the devices, wait a couple of minutes and then restart them. I know it sounds strange and it may not work, but it has worked to resolve a similar situation for me and others I know.
Re: Iphone and Ipad lost wifi
25-06-2020 9:12 AM
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Thank you jab1.
I went for the simpler option of powering them down then on and I’m happy to say it worked!
I appreciate all the answers I get and I hate to use this as an excuse but I’m 79 and a widow so I’m on my own when things go wrong and don’t understand the more complicated answers I get so this was great and thanks again.
Re: Iphone and Ipad lost wifi
25-06-2020 9:17 AM
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Always glad to help where I can, @elkieluca . Apple devices do have some strange quirks, but there is usually a simple solution.😉
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