Internet connection very frustrating
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Internet connection very frustrating
25-11-2018 10:07 PM
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If I make mistake of calling then plusnet customer service waste minimum half an hour of my time.
It force me to use to use my mobile data and keep increasing my internet data as this fibre FAST INTRRNET doesn’t work.
Any help will be much appreciated!!!!
Re: Internet connection very frustrating
26-11-2018 4:26 PM
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Sorry to hear you're having issues with your connection.
I can see we've identified a external fault with your line which has been raised for further investigation.
We'll update you as soon as we know more
Re: Internet connection very frustrating
26-11-2018 6:16 PM
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it will greatly help if it can resolved.
awaiting your feedback and update
3. Firmware version: | Software version 4.7.5.1.83.8.237.2.2 Last updated Unknown |
Re: Internet connection very frustrating
27-11-2018 11:08 AM
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Re: Internet connection very frustrating
28-11-2018 7:36 AM
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Hi @Amina78
Thanks for your patience whilst I tracked this for you.
I can see that an engineer attended yesterday and located a fault externally to the premises. The engineer is now reporting the issue is resolved and your connection has been stable for around six hours. How are things looking from your side?
Could you monitor the connection over the next 24 hours and let us know how you get on? We're happy to escalate this back to our suppliers if need be.
Best wishes
Dave
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