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Incorrect Profile
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- Re: Incorrect Profile
Incorrect Profile
07-01-2016 4:27 PM
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Afternoon all,
Posting on behalf of a friend of mine who I think just needs a profile change, he's for some reason on an ADSL one - ticket is #117599960 if someone could have a quick look please!
Thanks in advance
Posting on behalf of a friend of mine who I think just needs a profile change, he's for some reason on an ADSL one - ticket is #117599960 if someone could have a quick look please!
Thanks in advance
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Re: Incorrect Profile
07-01-2016 4:53 PM
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The profile seems correct.
0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
I can see we've referred them to go through the troubleshooter and raise a fault if there is any concern over the speeds.
0.128M-80M Downstream, Retransmission Low - 0.128M-20M Upstream, Error Protection Off
I can see we've referred them to go through the troubleshooter and raise a fault if there is any concern over the speeds.
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Re: Incorrect Profile
07-01-2016 4:57 PM
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Hi Harry, thanks for the reply.
The PN profile is fine, but the BT IP profile is on "ADSL35000" (according to your agent on live chat) which doesn't sound right for a fibre connection. He's also maxing out at around 33Meg which can't be a coincidence...
When I try and find his IP profile it comes back there's no BRAS profile.
The PN profile is fine, but the BT IP profile is on "ADSL35000" (according to your agent on live chat) which doesn't sound right for a fibre connection. He's also maxing out at around 33Meg which can't be a coincidence...
When I try and find his IP profile it comes back there's no BRAS profile.
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