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Hub One dropping connection

Brikat
Dabbler
Posts: 10
Thanks: 1
Registered: 10-11-2008

Hub One dropping connection

After years of stable ADSL I moved to FTTC with it going live on the 19th. The supplied Hub One switched over from ADSL to fibre (40 / 2) without a problem and all seemed well until I noticed this morning that the connection with my Synology DS215J had dropped. Checking the Hub's event log showed that there had been a succession of PPPoE drops since the 20th (see below). Is this likely to indicate a faulty router or is there a line fault?

00:41:36, 20 Oct. (37377.610000) PPPoE is down after 617 minutes uptime [Disconnected]
00:45:11, 20 Oct. (37592.060000) PPPoE is up -​ Down Rate=27363Kbps, Up Rate=2000Kbps; SNR Margin Down=6.4dB, Up=13.7dB

04:55:48, 21 Oct. (139029.240000) PPPoE is down after 1690 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
04:57:11, 21 Oct. (139111.710000) PPPoE is up -​ Down Rate=24798Kbps, Up Rate=2001Kbps; SNR Margin Down=7.3dB, Up=14.4dB
05:03:00, 21 Oct. (139460.470000) PPPoE is down after 5 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
05:04:21, 21 Oct. (139541.510000) PPPoE is up -​ Down Rate=24982Kbps, Up Rate=2001Kbps; SNR Margin Down=7.6dB, Up=14.3dB
06:34:43, 21 Oct. (144963.720000) PPPoE is down after 90 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
06:36:05, 21 Oct. (145045.820000) PPPoE is up -​ Down Rate=24830Kbps, Up Rate=2001Kbps; SNR Margin Down=7.7dB, Up=14.3dB
18:05:24, 21 Oct. (186404.640000) PPPoE is down after 689 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
18:06:47, 21 Oct. (186487.810000) PPPoE is up -​ Down Rate=23876Kbps, Up Rate=2001Kbps; SNR Margin Down=7.3dB, Up=14.4dB

04:36:13, 22 Oct. (224253.870000) PPPoE is down after 629 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
04:37:36, 22 Oct. (224336.340000) PPPoE is up -​ Down Rate=23177Kbps, Up Rate=2001Kbps; SNR Margin Down=7.7dB, Up=14.3dB
10:30:13, 22 Oct. (245493.950000) PPPoE is down after 352 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
10:31:36, 22 Oct. (245576.490000) PPPoE is up -​ Down Rate=23419Kbps, Up Rate=2001Kbps; SNR Margin Down=7.6dB, Up=14.3dB

Brian

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Hub One dropping connection

We're seeing a few disconnections, which seem to tally up with the timestamps in your logs:

 There aren't a lot of disconnections though, are you seeing more happen that shown there?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Brikat
Dabbler
Posts: 10
Thanks: 1
Registered: 10-11-2008

Re: Hub One dropping connection

No further drops Chris. The drop last Monday was, I suspect, when I swapped out the old TP-Link for the Hub 1. Before that connections seemed to be rock solid, certainly I never noticed any issues and the router seemed to be up for ever. The Hub 1 seems to be stable at the moment having stayed up for over a day. I will monitor it over the next few days to see if it has indeed settled down.

Brian

Community Gaffer
Community Gaffer
Posts: 17,644
Thanks: 636
Fixes: 162
Registered: 05-04-2007

Re: Hub One dropping connection

Thanks, let us know how it goes and we can check for  disconnections if they come back again.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Brikat
Dabbler
Posts: 10
Thanks: 1
Registered: 10-11-2008

Re: Hub One dropping connection

Problem is still here. Hub 1 lost connection just now:

14:09:32, 26 Oct.
(604252.280000) CWMP: Server URL: https://dbtpnhdm.bt.mo; Connecting as user: ACS username
14:09:32, 26 Oct.
(604252.270000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
14:09:32, 26 Oct.
(604252.020000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
14:09:29, 26 Oct.
(604249.180000) PTM over DSL is down after 278 minutes uptime
14:09:29, 26 Oct.
(604249.180000) PPPoE is down after 276 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
14:09:26, 26 Oct.
(604246.180000) PPP LCP Send Termination Request [User request]

and then came back with:

14:10:51, 26 Oct.
(604331.500000) PPPoE is up -​ Down Rate=17923Kbps, Up Rate=1999Kbps; SNR Margin Down=6.2dB, Up=15.0dB

I think that is the second drop today and there was one on Tuesday morning.

I ran a quiet line test this morning and all appeared well, so line noise shouldn't be causing the problem.

Brian