High Speed Broadband checker anomalies anyone?

[#1]

Just an update, @wayyoung

Checking your account, my colleague has picked up your ticket yesterday and your engineer has been booked for Monday PM.

Feel free to let us know how it goes.

[#2]

Yip. It was booked yesterday so hopefully the enginer can find out whats going on come Monday..

[#3]

An update for @Anoush and those who are interested.

Engineer visit confirmed that my line is still connected to cabinet 3. Overall line length is 1100+metres with a large proportion of it being aluminium. Hence the repetitive slow speeds story from me.

Cabinet 18 was newly installed last year specifically for Fibre connections. Openreach appear keen to move lines to it to gain faster connections for customers. The engineer is advising a cease (on cab3) and re-provide (on cab 18 ) for my line which is 150metres from my house. This should result in an obvious and significant improvement to my line speeds.

And I didn't have to make him a cup of tea neither or choccy biscuits!

Sounds good but lets see if that happens.

[#4]

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wayyoung wrote: (snip)  Overall line length is 1100+metres with a large proportion of it being aluminium.

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Sounds familiar !!!! According to BTO, only my line from the pole to the house is copper, and the pole itself is at the end of my driveway...!!!

No chance getting mine switched any time soon

But glad to hear you should be whizzin' along soon(ish)

edit to correct quote.

[#5]

DS wrote:  Sounds familiar !!!! According to BTO, only my line from the pole to the house is copper, and the pole itself is at the end of my driveway...!!!

I feel your pain 😞

I suppose though that in my case just because and engineer has suggested this solution, there's no guarantee that PN actually will go with it.

Fingers crossed though.

[#6]

It all comes down to MONEY!!!!

Oddly enough, all of the houses around 'ere were served by one telegraph pole back in '61 (when they were built), then over time (was told when but can't remember) BT decided pull that one out and put a pole at each end (it's a cul-de-sac).

BTO know there is a joint underground somewhere (not in a man hole / inspection chamber as you'd expect) that goes from the original poles location.

When C&W - then Diamond - now Virgin wanted to lay their network using some of BT's trunking (although it's not in our road, but is on the main drag about 50 (odd) metres away) BT told them to sod do one, yet when BT wanted to use the spare capacity in VM's newer trunking (that goes right up to the boundaries of every property) VM returned the favour.

Ironically, over time, more and more houses popped up (and still do) and there's about 6 cabinets that are w-a-y close than the one I'm connected to.

[#7]

I got good news @wayyoung

The engineer has identified that your circuit should be changed to Cabinet 18 as per the notes:

LTOK PQT passed and VDSL test ok. Line is in sync at 14meg and stable. CP needs to cease fibre on pcp3 and re provide fibre on PCP18. This will give EU speeds that cp quoted. Have informed EU

BT wholesale have advised us that they have passed this to their specialist team to cease and reprovide the service. We are to expect an update within the next 5 working days.

[#8]

@wayyoung Need a lodger

I can be packed up and ready to move in about 5 working days!!

Seriously, glad (and surprised) to hear PN's doing it's bit - I've read about similar BT customers and BT wouldn't budge....

[#9]

That is great news @Anoush. I'm very grateful for guidance in raising this matter in a fault.

I'm presuming this has possibly got alot to do with network issues than anything else. OR engineer seemed to think that the cabinet i'm connected to is reaching saturation point (and over 2km from some homes in the village) and after a study positioned a new central cabinet nearer to me on the other side of the village.

The change in the local network has now been highlighted with their new estimates that have jumped, therefore they have decided on this ocassion to move the line to a new, closer cabinet in order to acheive these estimated speeds which is way beyond what I was expecting.

Lets hope the cease and re-provide goes seemlessly. I will update with any further info in the hope it may help others in similar situations.

[#10]

No problem.

If the new cabinet is as you say 150 metres from your house, subject to the quality of that last leg of copper/aluminium line I'd expect a pretty nice boost in speed.

I've left your fault ticket untouched so I would expect our faults team to pick it up within the next few days and provide an update. They'll probably advise that the cease/reprovide is in progress, unless we've received new information from BT wholesale.

Keep us posted and let me know if I can be of further help.

[#11]

Line is now out of sync at 07:00. PN1 power cycled, test socket, etc did not fix.

I was under the impression that there would be minimum downtime and only when an engineer was moving the line?

Is this related or perhaps a separate incident and just bad timing?

Either way I've updated the ticket @Anoush

[#12]

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@Anoush wrote:

If the new cabinet is as you say 150 metres from your house, subject to the quality of that last leg of copper/aluminium line I'd expect a pretty nice boost in speed.

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Don't forget to add lead to that list! Apparently there are pockets of it along the south coast 😕

[#13]

I think the cease & reprovide is done remotely by our suppliers, and to be honest I'm unsure of how much downtime you should expect.

I'll look into this tomorrow once I'm back in work.

[#14]

I'm just contacting suppliers now, will update shortly.

Thank you for your patience.

I've contacted BT wholesale and I've been advised that the cease order (whilst it should complete by the 24th), it is currently stuck within their systems that they are hoping to resolve by tomorrow.

Once the cease order has completed, they will then progress the provide and should be able to expedite.

As for the no sync issue at the moment, we have 2 options.

We can either wait and see if the connection comes back by itself once this process has completed, or I can contact BT again tomorrow once the system issue is resolved to try to arrange another engineer visit. My preferred option is the second one, to get you back up and running ASAP with at least some speed.

[#15]

Just to let you know I've edited my post @wayyoung (if you haven't seen it already)

-Edit-

I'm not in the office tomorrow, so I've sent your ticket over to our faults team to be looked at tomorrow for an update. I'll look at things again on my return on Friday.