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Help router keeps kicking me off and rebooting

redred
Newbie
Posts: 2
Registered: ‎01-05-2020

Help router keeps kicking me off and rebooting

Hi, I am having problems with my router.  It seems to keep rebooting.  The internet gets dropped and the lights start alternating between flashing orange and steady orange before going back blue.  It is happening more and more frequently.  I can't contact anyone on either on the customer services phone or messenger.  Please someone help me I can't get work done as I am loosing internet connection.  

 

Thank

1 REPLY 1
plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: Help router keeps kicking me off and rebooting

I've checked your connection for you and it looks a little like the below.

 

image15888504019630

Please visit faults.plus.net where guidance is provided re plugging into the master socket. If the connection doesn't improve, you can raise a fault directly to our faults team for further investigation.

If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team