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Frequent line drop-outs

Posts: 1
Registered: ‎08-09-2017

Frequent line drop-outs

I get probably 5-20 line dropouts per day.  It can happen at any time and under any circumstances.


The Plusnet router stopped working so it's been replaced with an Asus VSDL router which has a lot more control over everything.  The settings are all  set up to run 'stable' (rather than for maximum speed), but still the dropouts persist.


I think there may be a fault with the line.  I had PN fibre at our old address any only get very occasional dropouts.  At this address it's an order of magnitude worse!

I don't have a telephone to check the 'sound' of the line (line is used for broadband only).


What can be done?

Plusnet Help Team
Plusnet Help Team
Posts: 5,946
Thanks: 577
Fixes: 216
Registered: ‎01-01-2012

Re: Frequent line drop-outs

From what we can see you haven't had any drops over the past few days as shown below


The speeds however are lower then expected so I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team