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Frequent line drop-outs

robg1969
Newbie
Posts: 1
Registered: 08-09-2017

Frequent line drop-outs

I get probably 5-20 line dropouts per day.  It can happen at any time and under any circumstances.

 

The Plusnet router stopped working so it's been replaced with an Asus VSDL router which has a lot more control over everything.  The settings are all  set up to run 'stable' (rather than for maximum speed), but still the dropouts persist.

 

I think there may be a fault with the line.  I had PN fibre at our old address any only get very occasional dropouts.  At this address it's an order of magnitude worse!

I don't have a telephone to check the 'sound' of the line (line is used for broadband only).

 

What can be done?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: Frequent line drop-outs

From what we can see you haven't had any drops over the past few days as shown below

image15051421938776

The speeds however are lower then expected so I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team