Fibre
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Fibre
28-08-2020 2:58 PM
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Re: Fibre
28-08-2020 3:58 PM
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If you are moving from ADSL to fibre and currently have a Plusnet Hub Zero (2704N) modem/router then you will need a Hub One modem/router. Has one been sent to you?
It's possible that your changeover date has been delayed due to the unavailability of Openreach technicians and that Plusnet have failed to advise you ouf the delay.
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Re: Fibre
28-08-2020 5:38 PM
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Re: Fibre
28-08-2020 5:54 PM - edited 28-08-2020 5:57 PM
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No, this is just a transfer to a faster standard broadband infrastructure probably because of an upgrade in the exchange. Hopefully it is just a coincidence that it's happening at the present time.
Your new Hub is not sent until a few days before your go live day.
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Re: Fibre
28-08-2020 7:24 PM
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@Vicky87 That message about 21CN is nonsense spewed out by Plusnet's system to cause confusion. I had a similar message when I first upgraded to fibre some years ago. So it probably does relate to the upgrade but the text is totally wrong. Let's hope that the date is correct. It actually means up to midnight on the 3rd of Sept i.e. sometime on the 3rd, even more confusion.
In my case my upgrade failed and didn't happen until a couple of months later because Openreach had neglected to connect the fibre link at the exchange. Hope you don't suffer a delay of that magnitude.😁
Re: Fibre
29-08-2020 1:56 PM
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Thanks for your post @Vicky87
I've checked your account and I can confirm the upgrade is due to go ahead on the 3rd of September
Re: Fibre
29-08-2020 3:36 PM
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Re: Fibre
29-08-2020 4:30 PM
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