Fibre not yet available in your area - but it is!!!
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Fibre not yet available in your area - but it is!!!
01-12-2019 12:53 PM
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I'm trying to sign up to the current PlusNet Unlimited Fibre deal, but the wizard tells me that it's not available in my area yet, and directs me to the Unlimited Broadband package instead. Thing is, i'm currently using BT Fibre Broadband, so it definitely is available! How can I sign up before the deal expires?
Re: Fibre not yet available in your area - but it is!!!
01-12-2019 12:57 PM
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@hutchy are you currently on Fibre to then premises (fttp) or fibre to the cabinet (fttc) ?
Plusnet dont currently provide fttp
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Fibre not yet available in your area - but it is!!!
01-12-2019 12:58 PM
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Thanks MisterW - how do I find out which kind my BT fibre is?
Re: Fibre not yet available in your area - but it is!!!
01-12-2019 1:05 PM
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Just found the answer to my question on a BT forum:
If you have FTTP, you will have a fibre directly to your house terminated on an optical modem. FTTC uses the normal copper phone line and just terminates on the normal phone socket.
So i've got FTTP then. Ah well... 😞
Re: Fibre not yet available in your area - but it is!!!
01-12-2019 2:35 PM
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You can use the following to confirm. It it's FTTP then "WBC FTTP" will appear in the left hand column.
www.dslchecker.bt.com/adsl/adslchecker.welcome
If you don't have a phone then use the Address version, enter your Post Code only and select your address from the drop down list.
There are very few FTTP providers at the moment. BT and Zen are the main ones though TalkTalk and Sky should be launching in the near future. As previously mentioned, PlusNet don't currently offer a FTTP product.
Brian
Re: Fibre not yet available in your area - but it is!!!
02-12-2019 12:05 PM
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